PASAN MADIHE ARACHCHIGE
Brisbane,Australia
Summary
Motivated professional offers several years of experience leading cross-functional teams and completing projects on-time. Seamlessly manages workloads and meets challenging deadlines and quality benchmarks. Strong understanding of common technologies, languages, and frameworks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Relation Representative
Alpha Car Hire
Eagle Farm, Australia
02.2023 - Current
- Assisted customers with inquiries and reservations, ensuring a smooth rental process
- Managed customer complaints and resolved issues to maintain high customer satisfaction
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Cybersecurity Intern
Baker Marketing
Remote-22 B26, Wayville SA 5034, Sri Lanka
07.2023 - 10.2024
- Participated in vulnerability assessments and penetration testing to identify system weaknesses.
- Provided technical advice on cyber defense strategies, tools, and technologies.
- Conducted risk assessments of existing information systems.
Web Developer Intern
Delenta
United Kingdom, Remote
01.2022 - 06.2022
- Implemented improvements to boost site performance.
- Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
- Troubleshot, tested and remedied issues before software deployment.
- Defined and conducted design processes at all stages, including research, conceptualization, testing and implementation.
- Conducted backups of Web files to local directories to prevent data loss.
Software Engineer
HCL Technologies Sri Lanka
Colombo, Sri Lanka
01.2021 - 01.2022
- Collaborated with cross-functional teams to design, develop, and deploy
- Participated in code reviews, debugging, and troubleshooting
Education
Master of Information Technologies - Cyber security
Kaplan Business School
Brisbane, Queensland01.2024
Bachelor of Science - Software Engineering
Plymouth University
Sri Lanka01.2020
Skills
- Java Programming
- Python
- Effective Communication
- C#/C
- Web Development Skills
- Collaborative Team Member
- SQL
- WordPress Development
- Time management
Certification
Microsoft Certified: Azure Fundamentals, Foundational knowledge of cloud concepts, core Azure services, plus Azure management & tools.
References
References available upon request.
Timeline
Cybersecurity Intern
Baker Marketing
07.2023 - 10.2024
Customer Relation Representative
Alpha Car Hire
02.2023 - Current
Web Developer Intern
Delenta
01.2022 - 06.2022
Software Engineer
HCL Technologies Sri Lanka
01.2021 - 01.2022
Master of Information Technologies - Cyber security
Kaplan Business School
Bachelor of Science - Software Engineering
Plymouth University
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