Pasca Munetsi

As IT Service Owner, I am responsible for managing the full lifecycle of Digital Banking services, from development to implementation and ongoing support, ensuring they are aligned with business needs, scalable, and consistently meet high performance standards.

Commonwealth Bank Career Summary

• (Nov- 2009) Joined as Delivery and Integration Manager, overseeing the integration of online banking's (NetBank) heterogeneous technology stack, transitioning to a homogenous .NET platform.
• (July-2012) Appointed Online Banking Service Manager, where I managed IT services and financial oversight of the bank’s online retail channel , with an operational budget of $23 million.
• (May-2016) Over time promoted to Senior Service Manager and my responsibilities expanded to include Mobile Banking (CommBank App), the CommBank public website, Digital Platforms (AWS, Azure), Open Banking, and other critical digital assets.
• (Aug-2018) Promoted to IT Service Owner and led IT governance over teams and key service providers, managing hardware and software lifecycle activities. Collaborating with enterprise and solution architects, senior leaders, and delivery teams on strategic planning and execution, enhancing system resilience, and driving continuous improvement across the bank’s digital platforms.

Key Achievements:

• (Nov-2009) Promotion to CBA after successfully managing the Development & Support portfolio of a major subsidiary bank in New Zealand (ASB Bank - see below).
• (2010-2011) Successfully established processes and ensured seamless integration of Online Banking's heterogeneous technology stack (Java and .NET).
• (2012-2014) Delivered a number of key initiatives/projects around systems availability and resilience. Successfully achieved 99.99% average monthly availability targets.
• (2016-2018) Successfully oversaw major infrastructure uplift programmes resulting in tripling the web and app tier capacity to cater for the growing online usage.
• (2017) Established a high performing outsourced team providing 3rd level production application support across key Digital Banking assets.
• (2018-2019) Successfully challenged the status quo and established a hybrid IT support model to cater for the Agile delivery methodology in Digital. Resulted in a cost saving of $2.2 million a year.
• (2021) Led the integration with a key Fintech partner (Klarna) in mobile banking.
• (2021-2022) - Successfully led delivery of the Open Banking platform to production with an appropriate support model.
• (2022) Led Digital Banking services portfolio on effective Risk Management resulting in the Enterprise Services Award and CEO Team Award nomination on excellence in Risk Management.
• (2022-2024) successfully oversaw migration of Online Banking's key payments logic to cloud infrastructure (Azure) with an appropriate hybrid support model.
• (2023-2024) Successfully introduced several initiatives to reduce asset TCO. Latest one involved utilising our strategic partners to drive efficiencies through changes in the operating model and capabilities resulting in reduced costs (`$800k per year).

ASB Bank Career Summary:

• Led team of system specialists, solution designers, developers, and infrastructure specialists supporting ASB's Institutional Banking solutions and infrastructure
• This covered Treasury and Financial Markets, Securities, Payments, and International Trade.

Key Achievements:

• Key role in restructuring Institutional Banking Solutions division in order to align with changing business environment as well as changes in wider bank.
• Delivered number of key projects notably - solution for emailing corporate clients whenever large debits/credit hit their accounts, extended use of BI tool (Cognos) to other business departments (e.g. Finance, International Trade), and completed re-architecture of bank’s AIX platforms.
• Lead technical role in implementing bank’s SWIFTAlliance RMA solution for defining and managing business (transactional) relationships with other correspondent banks.
• Successfully developed processes for ensuring key stakeholder engagement on all solutions.
• Successfully transitioned ASB Securities development and support team into overall support model with no impact to business and service levels.

• Reporting to Head – Enterprise Solutions, managed team of Application Specialists and Administrators looking after wide range of enterprise solutions covering Fonterra’s web delivery infrastructure, as well as key legacy solutions used in manufacturing
• Also had overall responsibility for delivery team specialising in integrations consisting of web Methods System Administrators and support staff.

Key Achievements:

• Enhanced adoption of ITIL framework.
• Developed and implemented processes for deployment, systems maintenance, and reporting.
• Acting General Manager - Production Support (June – December 2006). Overall accountability for all system production support functions across Fonterra reporting into CIO.
• Identified five key initiatives predominantly in areas of configuration management that formed part of IS Business Plan for 06/07 financial year.
• Reorganised project leadership of troubled project - DVR (Dairy Vertical Replacement) Project – resulting in successful implementation of project and sponsor satisfaction.
• Developed IS Application Administration OPEX budget culminating in formation of 06/07 financial year budgets across three systems administration teams.
• Developed strategic plan for applications administration group for 06/07 financial year comprising of consolidating vendors and application platforms.
• In order to align with Fonterra/EDS outsourcing agreement, led transition of database support (over 90 databases) to EDS
• Reduced number of high severity incidents by 52% across all applications in portfolio.
• Successfully managed migration of Fonterra’s key EAI platform (webMethods) from HP to Sun.
• Seconded (on a part time basis) to a SAP rollout programme (with 14 projects) and successfully lead provisioning of programme’s technical environments.
• Completed comprehensive team training plan and resource management plan which was adopted by whole division.

• Reporting to Head of IT, managed deployment and applications support of portfolio of applications used by bank including core retail accounting system (BRAINS), ATMs, and Card systems.

Key Achievements:

• Promotion to this role after successfully managing IT department of finance leasing subsidiary - Fincor Finance Corporation.
• Successfully managed several projects including Paynet (an EDI project), Deal Manager (Treasury), and CD1s (for customs declarations).
• Addressed inefficiencies in receipting process by initiating development and installation of new receipting system, which led to efficiencies (4 FTEs were redeployed to other areas)..

• Reporting to Chief Executive Officer, main responsibilities were the management of IT department with staff compliment of five
• Hands-on role that also included regular formulation and implementation of IT strategies and policies for the subsidiary.

Key Achievements:

• Headed the successful Year 2000 Compliance Programme.
• Successfully headed Fincor’s Total Quality Management (TQM) team, which streamlined some key business processes in an effort to improve overall customer service.

• Joined as Junior Consultant and was put on a fast track promotion scheme. Promoted to full Consultant within six months and thus became the youngest person to occupy the position in the history of the practice.
• Worked on a number of projects in the private and public sector covering business process re-engineering (BPR), solution design, negotiating contracts and service level agreements, monitoring progress, co-ordination of activities from hardware and network installation, software installation right through to user training, user testing, and live operation.
• Lead SAP (MM) consultant on various projects