Pascal Gouionnet
Perth,WA
Summary
Experienced hospitality professional prepared for restaurant ownership. Demonstrated ability to drive results through effective team collaboration and adaptability to changing needs. Skilled in staff management, customer service excellence, and operational efficiency. Reliable and focused on achieving high standards and exceptional guest experiences.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Restaurant Owner
Self Employed
10.2011 - Current
- Developed and implemented operational procedures to enhance service efficiency and customer satisfaction.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Trained and mentored staff on customer service best practices and food handling standards.
- Analyzed sales data to inform menu adjustments and marketing strategies for increased revenue.
- Oversaw daily restaurant operations, ensuring compliance with health regulations and safety standards.
- Managed payroll, daily deposits, and cost controls.
- Supervised daily activities of restaurant and 8 employees.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
Manager in Charge
Cape Lavender
03.2008 - 10.2011
- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
- Managed daily operations ensuring optimal inventory levels and product availability.
- Managed staff schedules, optimizing coverage to meet peak business demands.
- Trained and mentored new employees, enhancing team performance and service standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Purser
Eurostar
01.2005 - 01.2008
- Ensured passenger safety and comfort through vigilant monitoring of cabin conditions.
- Led cabin crew training programs, enhancing team performance and service delivery standards.
- Resolved passenger issues promptly, ensuring satisfaction and adherence to service standards.
- Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
Cabin Crew Member
Eurostar
01.1999 - 01.2008
- Developed and delivered training programs to enhance staff performance and engagement.
- Created instructional materials utilizing multimedia tools to foster interactive learning experiences.
- Utilized various teaching methods to accommodate diverse learning styles among participants, increasing overall comprehension levels.
- Provided coaching and mentoring to employees.
Flight Attendant
Monarch Airline
03.1999 - 12.1999
- Delivered exceptional in-flight service to ensure passenger satisfaction and comfort.
- Resolved passenger concerns swiftly, enhancing overall travel experience.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Increased overall efficiency by assisting in pre-flight preparations, cabin cleaning, and restocking supplies.
- Cultivated strong relationships with passengers, providing personalized service to enhance overall travel experience.
- Adhered to company policies regarding uniform appearance and grooming standards at all times while representing the airline professionally.
- Delivered outstanding service on long-haul flights with attention to detail, anticipating passengers'' needs before they arose.
- Ensured safety and comfort of customers onboard aircraft.
Cabin Crew Member
Eurostar
03.1997 - 02.1999
- Delivered exceptional customer service to enhance passenger experience.
- Ensured compliance with safety protocols and emergency procedures.
- Conducted pre-departure checks to confirm readiness of cabin and equipment.
- Resolved passenger inquiries and concerns promptly to ensure satisfaction.
- Monitored cabin environment for comfort, safety, and adherence to regulations.
Cabin Crew Member
Corsair
01.1995 - 12.1995
- Ensured passenger safety by conducting pre-flight safety checks and emergency procedure briefings.
- Delivered exceptional customer service while addressing diverse passenger needs and concerns.
- Collaborated with cabin crew to maintain high standards of in-flight service and hospitality.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
Factory Worker
Jonchery
06.1990 - 12.1995
- Operated machinery to assemble products according to specifications
- Collaborated with team members to meet production targets consistently
- Ensured cleanliness and organization of work area for safety compliance
- Used equipment properly to avoid workplace hazards or injuries.
- Carefully packaged finished products and prepared for shipment.
Education
Baccalaureate -
Jean Dautet High School
La Rochelle, FranceSkills
- Small business management
- Staff management
- POS system operation
- Multilingual communication
- Customer service
- Reliable and responsible
- Coaching and mentoring
- Scheduling staff
Certification
Training
Languages
French
Native or Bilingual
Timeline
Restaurant Owner
Self Employed
10.2011 - Current
Manager in Charge
Cape Lavender
03.2008 - 10.2011
Purser
Eurostar
01.2005 - 01.2008
Flight Attendant
Monarch Airline
03.1999 - 12.1999
Cabin Crew Member
Eurostar
01.1999 - 01.2008
Cabin Crew Member
Eurostar
03.1997 - 02.1999
Cabin Crew Member
Corsair
01.1995 - 12.1995
Factory Worker
Jonchery
06.1990 - 12.1995
Baccalaureate -
Jean Dautet High School