Pasindu Maliduwpathirana
Dandenong,VIC
Summary
Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.
Overview
8
8
years of professional experience
Work History
HEAD OF CUSTOMER SUCCESS
oDoc
01.2022 - 09.2023
- Developed customer retention strategies to enhance user experience and satisfaction.
- Led onboarding processes for new clients, ensuring seamless integration with oDoc platform.
- Collaborated with cross-functional teams to resolve client issues and optimize service delivery.
- Conducted regular training sessions for clients on platform features and updates.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
SENIOR OPERATIONS EXECUTIVE
KSM Construction Pvt Ltd
05.2020 - 12.2021
- Monitored business activities for compliance with state and local laws and regulations.
- Organized divisional operations structures to optimize inter-departmental coordination and overall business goal alignment.
- Designed and implemented cost-reduction initiatives to increase operational profitability.
- Collaborated with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes.
- Resolved problems, provided open communication, and recommended discipline and terminations.
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
- Supported human resources initiatives by connecting with employees and proactively solving problems.
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
KEY ACCOUNT MANAGER
Sun Lanka Auto Traders
08.2018 - 03.2020
- Cultivated and maintained strong business relationships with new and existing accounts.
- Created portfolio of client accounts and monitored ongoing activities.
- Designed sales plans and marketing strategies to meet specific regional and national business objectives.
- Managed, reviewed, and delivered client solutions for different needs.
- Identified accounts with shrinking revenue and suggested actionable improvements to growth strategy.
- Spearheaded social media campaigns to increase brand awareness and audience engagement.
- Closed sales to meet and exceed established quotas and drive overall revenue.
- Developed and maintained strong relationships with key clients to drive long-term partnerships.
FREELANCER
Nielsen company
08.2017 - 01.2018
JUNIOR IT SUPPORT EXECUTIVE
Eureka Technology Partners
01.2017 - 07.2017
INSURANCE ASSISTANT INTERNSHIP
Placid Insurance Brokers (Pvt)Ltd
09.2015 - 03.2016
Education
MBA - Business Analytics
Melbourne Institute of Technology
Melbourne, VICCertificate in Project Management - Project Management
Gateway Graduate School & University of Sri Jayewardenepura
Bachelor of Science - Business Computing And Information Systems
University of Central Lancashire
United Kingdom10-2018
Advanced Diploma - Business Information Technology - IT and Business Management
Gateway Graduate School
07.2017
Level 4 Diploma - Business Information Technology - IT and Business Management
Gateway Graduate School
07.2015
International Foundation Year (NCC Education) - IT and Business Management
Gateway Graduate School
07.2014
High School Diploma - Level 2 BTEC First Certificate - Sports
Gateway College
07.2012
I.G.C.S.E Ordinary Level (Edexcel) - Science
Gateway College
06.2012
Skills
- Manage operational processes
- Project management skills
- Crisis management
- Data reporting
- Cost analysis
- Performance feedback analysis
- Talent acquisition and employee training
- Customer engagement
- Analytical report assessment
- Client requirement analysis
Languages
English, Fluent
Sinhala, Native
MEMBERSHIPS AND EXTRA CURRICULAR ACTIVITIES
Member of the IT society (Gateway College) 2010/2012 Former Vice President of the Art Society (Gateway College) 2013/2014 Former treasurer of the Sinhala society 2011/2012 Member of the School Chess team 2008/2012 Practiced Karate 2009/2013
Timeline
HEAD OF CUSTOMER SUCCESS
oDoc
01.2022 - 09.2023
SENIOR OPERATIONS EXECUTIVE
KSM Construction Pvt Ltd
05.2020 - 12.2021
KEY ACCOUNT MANAGER
Sun Lanka Auto Traders
08.2018 - 03.2020
FREELANCER
Nielsen company
08.2017 - 01.2018
JUNIOR IT SUPPORT EXECUTIVE
Eureka Technology Partners
01.2017 - 07.2017
INSURANCE ASSISTANT INTERNSHIP
Placid Insurance Brokers (Pvt)Ltd
09.2015 - 03.2016
Advanced Diploma - Business Information Technology - IT and Business Management
Gateway Graduate School
Level 4 Diploma - Business Information Technology - IT and Business Management
Gateway Graduate School
International Foundation Year (NCC Education) - IT and Business Management
Gateway Graduate School
High School Diploma - Level 2 BTEC First Certificate - Sports
Gateway College
I.G.C.S.E Ordinary Level (Edexcel) - Science
Gateway College
MBA - Business Analytics
Melbourne Institute of Technology
Certificate in Project Management - Project Management
Gateway Graduate School & University of Sri Jayewardenepura
Bachelor of Science - Business Computing And Information Systems
University of Central Lancashire
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