Pasindu Weerasinghe
Bundoora,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Specializing customer centric technical support roles with technical skills of Linux and Windows administration, Oracle/MySQL database management, and implementing High Availability solutions such as Oracle Data Guard and RAC. With a background in servicing mission-critical production environments which runs 24/7. Currently working as a part-time External Consultant for Centre Consulting (IFS Partner) in Perth, Committed to delivering technical solutions and driving excellence in IT administration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
External Consultant - Part-time
Centry Consulting
02.2024 - Current
- Working with IFS customer’s directly via call/chat/RDP or screen share sessions and perform live troubleshooting on their environments to achieve effective solution.
- Recommend and implement best practices for infrastructure to comply with Oracle database and application.
- Use of Grafana / Prometheus and Portainer, successfully deployed monitoring solution for internal environments.
- Working with following technologies on day-to-day operations
- Oracle RDBMS (12c,18c,19c,23c Beta), Azure, Nginx, Windows Server, V-Center
Senior Lead Software Engineer
IFS AB RnD
01.2022 - 02.2024
- Automated routine tasks through scripting, allowing developers to focus on more critical aspects of their work effectively.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Served as escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Proactively identified opportunities for process improvements, enhancing overall support quality and client satisfaction.
- Streamlined support processes for increased efficiency and reduced response times.
- Responded to customer inquiries and provided technical assistance over phone or remotely.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Built long-lasting relationships with key accounts through consistent delivery of outstanding technical support and service.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
Senior Database Administrator
London Stock Exchange
01.2017 - 10.2021
- Coordinated with application developers to optimize query performance, ensuring seamless integration between databases and applications used throughout the company.
- Led several successful database migration projects, reducing infrastructure costs without compromising performance or security standards.
- Ensured high availability of critical databases by implementing proactive monitoring and disaster recovery strategies.
- Enhanced security measures for sensitive data by developing and enforcing strict access controls.
- Improved customer satisfaction by providing timely and efficient technical support.
- Provided timely resolution of critical production issues, minimizing downtime, and avoiding potential revenue loss.
- Trained junior team members on best practices for database administration, promoting a culture of continuous learning within the organization.
- Provided timely resolution of critical production issues, minimizing downtime, and avoiding potential revenue loss.
- Trained junior team members on best practices for database administration, promoting a culture of continuous learning within the organization.
Database Administrator
Virtusa (PVT) Ltd/British Telecommunication (BT)
01.2013 - 01.2017
- Utilized RDBMS tools and utilities to monitor, tune and optimize system performance.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Provided remote assistance to clients, ensuring timely resolution.
- Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Education
Bachelor of Science - Computing
Staffordshire University
Staffordshire, England07.2016
Skills
- Capacity Planning
- Patch management
- Incident Management
- Backup and recovery
- Disaster Recovery Planning
- ITIL Processes
- Documentation Development
- Technical Troubleshooting
- Teamwork and Collaboration
- IT Infrastructure Planning
- Technical Support
- Customer Support
Certification
- Oracle Cloud Infrastructure 2023 Foundation Associate.
- Oracle Database 11g - SQL Fundamentals.
- Redhat Certified System Administrator (RHCSA).
- ITIL 4 Certified (Foundation).
- Completed Oracle 12c New Feature Training.
- Completed Snowflake Datawarehouse Hands on Training.
Timeline
External Consultant - Part-time
Centry Consulting
02.2024 - Current
Senior Lead Software Engineer
IFS AB RnD
01.2022 - 02.2024
Senior Database Administrator
London Stock Exchange
01.2017 - 10.2021
Database Administrator
Virtusa (PVT) Ltd/British Telecommunication (BT)
01.2013 - 01.2017
Bachelor of Science - Computing
Staffordshire University
- Oracle Cloud Infrastructure 2023 Foundation Associate.
- Oracle Database 11g - SQL Fundamentals.
- Redhat Certified System Administrator (RHCSA).
- ITIL 4 Certified (Foundation).
- Completed Oracle 12c New Feature Training.
- Completed Snowflake Datawarehouse Hands on Training.
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