Summary
Overview
Work History
Education
Skills
Interests & Tenacity
Timeline
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Pat Gallagher

Sydney/Newcastle

Summary

I am a recent graduate with a Bachelor of Communications degree seeking a full or part-time position in the media industry that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Customer Service Assistant

Kmart
10.2018 - Current
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Managed and attended to cash reports, monitoring the stores income and sales.

Founder & Manager

The Judy Garland Archives
08.2014 - Current
  • Conducted social media campaigns such as giveaways in collaboration with Turnkey Beauty and the Judy Garland Heirs Trust (Liza Minnelli and Lorna Luft) to promote the lauch of the Judy Garland fragrance.
  • Wrote social media content to increase engagement with customers. The Instagram page currently has over 66,000 followers.
  • Managed the page on a range of social media platforms such as Instagram, Youtube, Facebook and Tiktok.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Created social media content with consistent content and tone. This ranged from interactive graphics and videos.
  • Interacted with fans in effort to take advantage of positive posts and anniversaries to boost identification.

Television Production Intern

NBN Television
10.2017 - 10.2017
  • Participated in editorial meetings to discuss story ideas and content.
  • Participated in analysing special events and breaking news with eye for detail and tenacious pursuit of important information.
  • Developed relationships with sources and contacts to gain additional insight.
  • Participated in the live production of the evening news in the switchboard room and story developing/editing rooms.

Archives Assistant

Local Studies History Library
01.2015 - 11.2016
  • Researched and recorded origins, provenance and historical significance of archival materials.
  • Developed classification systems to facilitate public access to archived materials.
  • Streamlined usage by creating organizational systems for newly digitized records and documents.
  • Managed the digitization of historic documents raging from photographs, film and negatives.

Education

Bachelor of Communications -

University of Newcastle
Newcastle, NSW
07.2023

High School Certificate -

Kotara High School
Newcastle, NSW
12.2018

Skills

  • Competitive Research and Analysis
  • News Writing & Editorial Standards
  • Social Media Managment
  • Marketing Communications
  • Strategic Development
  • Customer Engagement
  • Graphic Design
  • Video Production
  • Promotional Campaigns
  • Content Production & Curation

Interests & Tenacity

I have had a keen interest in the entertainment industry since I was a child, following and writing about films, television and personalities. Since 2014 I have created and managed The Judy Garland Archives on social media that explores the life of the entertainer. As of 2023, the Instagram page has over 66,000 followers. Through the page I have conducted social media campaigns for The Judy Garland Fragrance in collaboration with Turnkey Beauty and The Judy Garland Heirs Trust, run by Liza Minnelli and Lorna Luft. I have also been approached to write reviews of documentaries and books written about Garland and the golden age of Hollywood.


It has been through my tenacity and interest in the entertainment business that I have either corresponded with or met global icons such as Cher, Barbra Streisand, Dannii Minogue, Dolly Parton and Julie Andrews. 

Timeline

Customer Service Assistant

Kmart
10.2018 - Current

Television Production Intern

NBN Television
10.2017 - 10.2017

Archives Assistant

Local Studies History Library
01.2015 - 11.2016

Founder & Manager

The Judy Garland Archives
08.2014 - Current

Bachelor of Communications -

University of Newcastle

High School Certificate -

Kotara High School

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Pat Gallagher