Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Pat Perta

Melbourne,VIC

Summary

Results-driven and self-motivated entrepreneur with 28 years of successful ownership and operation of a thriving haircare shop. Proven track record of strategic business management, self-employment, and adept team leadership. Demonstrated expertise in delivering exceptional customer service, fostering client relationships, and staying abreast of industry trends. Passionate about the wellness sector, committed to maintaining a positive and dynamic work environment.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Business Owner/Manager

Price Cutters HairCare
01.1995 - 12.2023
  • Managed day-to-day business operations for 28 years.
  • Consulted with customers to assess needs and propose optimal solutions whilst maintaining strong consumer relationships.
  • Trained and motivated employees to perform daily business functions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Created realistic budgets based upon costs and fees for successfully operating the business.
  • Organised and attended trade shows and special events to showcase products, network with other businesses and attract new customers within the community.
  • Conducted target market research to discover customer needs and analyse competitor trends.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Maintained and processed invoices, deposits, and money logs.
  • Tracked expenses and income for businesses while organising and maintaining bank statements for checking accounts.
  • Completed payroll for employees and maintained detailed records of procedures.

Skills

  • Excellent Communication
  • Customer Relations
  • Recordkeeping
  • Business Development
  • Operations Management
  • Financial Management
  • Expense Tracking
  • Time Management
  • Profitability Optimization
  • Client Relationship Management

Certification

Apprenticeship Trade in Hairdressing, certified via The Industrial Training Commission of Victoria, Completed 09/06/1990

References

Will be provided upon employers request. 

Timeline

Business Owner/Manager

Price Cutters HairCare
01.1995 - 12.2023

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Pat Perta