Patelisio Fonua LOLOA
Hebersham,NSW
Summary
Quality-focused Field Service Plant Technician offering 26 years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.
Overview
27
27
years of professional experience
1
1
Certification
Work History
(Acting) Field Service Supervisor
Westrac Caterpillar
06.2023 - Current
- Monitored work performance and quality to maintain standards.
- Coordinated repairs and maintenance actions
- Reduced time to complete service calls and expertly retained key customers.
- Led team of up to 15 service technicians in field activities.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Installed and provided technical support for equipment.
Field Service Plant Technician
Westrac Caterpillar
02.2004 - Current
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Followed safety procedures to avoid injuries in field.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Placed orders for materials and equipment with vendors.
Field Service Plant Technician
Gough And Gilmore - Caterpillar
01.1997 - 01.2004
- Residential - Service Mechanic to certain customers
- Compiled reports analyzing performance data and presented findings and results.
- Placed orders for materials and equipment with vendors.
- Suggested specific ideas for process, productivity and safety improvements.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Operated hand tools and power equipment according to company safety procedures.
Education
Australian Recognised Tradesman Certificate Fitter
Local Trade Commitee
Sydney, NSW01.1991
Certificate III Heavy Mobile Plant
Fiji Institute of Technology
Fiji09.1988
Skills
- Installation and Repair
- Onsite Visits
- Accountability and Work Ethic
- Operational Efficiency and Safety
- Work Orders
- Maintenance Repairs
- MS Office
- Time Management
- Service Reports
- Heavy Lifting
- Service Quality
- Routine Maintenance
- Power Tools
- Workflow Management
- Valid Driver's License
Certification
- High Risk Work - exp: 02/06/2023
- White Card - exp: 07/05/2003
- WWCC - exp: 05/02/2025
- Drivers Licence - exp: 31/08/2025
- CAT Service Training Passport - No.03862
Reference
Upon Request
Timeline
(Acting) Field Service Supervisor
Westrac Caterpillar
06.2023 - Current
Field Service Plant Technician
Westrac Caterpillar
02.2004 - Current
Field Service Plant Technician
Gough And Gilmore - Caterpillar
01.1997 - 01.2004
Australian Recognised Tradesman Certificate Fitter
Local Trade Commitee
Certificate III Heavy Mobile Plant
Fiji Institute of Technology
- High Risk Work - exp: 02/06/2023
- White Card - exp: 07/05/2003
- WWCC - exp: 05/02/2025
- Drivers Licence - exp: 31/08/2025
- CAT Service Training Passport - No.03862
Similar Profiles
Shawn DcruzShawn Dcruz
Technical Writer at WesTrac CaterpillarTechnical Writer at WesTrac Caterpillar
Phumlani ShongwePhumlani Shongwe
Plant Mechanic at Westrac CaterpillarPlant Mechanic at Westrac Caterpillar
Harry WalshHarry Walsh
Field Service Technician at Westrac CaterpillarField Service Technician at Westrac Caterpillar