Pateresio Savea
Melbourne,VIC
Summary
Current student working toward a Certificate IV in Ageing Support and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Driven individual skilled in training, leading and managing teams. Supports business objectives through strategic shift management and proactive team communication. High-energy leader with strong emotional intelligence and commitment to team cohesion.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Corporate Travel Agent
APT Travel Group
06.2023 - Current
- Planned and booked complex and large-scale domestic and international travel packages
- Adapted rapidly to changing circumstances due to weather disruptions or other unforeseen issues affecting travel plans
- Collaborated with team members to share knowledge and support business goals
- Utilized GDS systems to access real-time flight schedules and pricing information.
Survey Research Interviewer
EY Sweeney
05.2023 - 06.2023
- Customized approaches for different types of interviews to meet specifications
- Ensured compliance with all applicable employment laws and regulations throughout interviewing process
- Reported back to field managers regularly with thorough and detailed data.
Warehouse Associate
Amazon
05.2023 - 06.2023
- Helped fellow warehouse workers to manage incoming and outgoing products
- Met promised delivery times using excellent sorting skills and strong attention to detail
- Unloaded and stocked incoming shipments, and organized items in the warehouse.
Social Media Marketing Coordinator
Mindpearl
10.2022 - 01.2023
- Analyzed performance metrics to optimize future campaigns and content strategies
- Fostered sense of community within online followers by encouraging conversation and interaction
- Worked closely with internal teams like sales, design, or public relations for cohesive marketing efforts.
Global Training Coordinator
Mindpearl
06.2022 - 01.2023
- Monitored industry trends to ensure training programs remained current and competitive
- Adapted global training materials to meet unique needs of regional audience
- Facilitated train-the-trainer sessions for internal staff members responsible for delivering content
- Mentored junior trainers by providing guidance on instructional design and delivery techniques.
Airline Ticketing Supervisor
Brussels Airlines
12.2019 - 06.2022
- Inspired teams using motivational leadership style
- Tracked employee performance to determine areas of strength and improvement
- Evaluated staff performance, communicating feedback, and setting personal goals.
Customer Service Trainer
Brussels Airlines
12.2018 - 06.2022
- Mentored new trainers on best practices in delivering effective customer service education
- Addressed customer service issues through both analytical, problem-focused strategies and proactive, training-centered approaches
- Delivered refresher courses for seasoned employees seeking additional guidance or support in their roles.
Reservation Analyst
Brussels Airlines
04.2018 - 12.2018
- Prepared detailed reports and presentations to communicate findings to stakeholders
- Enhanced data quality by recommending improvements to collection processes
- Collaborated with cross-functional teams on projects involving data analysis and interpretation.
Ticketing Agent
Brussels Airlines
08.2017 - 04.2018
- Processed cancellations, refunds, and exchanges for passengers as needed
- Handled customer inquiries and complaints related to ticketing services
- Offered assistance to customers needing special accommodations due to disabilities or medical conditions.
Customer Service Agent
Lufthansa Group
05.2016 - 08.2017
- Operated computer reservation systems to access passenger information and make necessary updates
- Managed customer complaints and resolved issues related to travel arrangements or accommodations
- Conversed with customers to evaluate travel needs and preferences.
Education
Certificate IV - Ageing Support
Ridge International College
Melbourne, VIC08.2024
Graduate Diploma - Business Management
National Institute of Science
Melbourne, VIC07-2023
Advanced Diploma, Business Administration and Management, General -
The University of The South Pacific
Fiji01.2022
Certificate, Training Analysis -
The University of The South Pacific
Fiji08-2019
Certificate, Employee Training -
The University of The South Pacific
Fiji08-2019
High School Diploma, Biology/Biological Sciences, General -
Marist Brothers High School
01.2015
Skills
- Customer service
- Employee Training
- Management
- Patient Safety
- Client Relations
- Record Keeping
- Caregiving
- Collaborative Problem Solving
Certification
- Palliative Care- Models of Service Delivery and Symptom Management (WHO)
- NDIS Worker Orientation Module - NDIS Quality and Safeguards Commission
- Infection Control - Australian Commission on Safety and Quality in Health Care
- Hand hygiene for clinical healthcare workers - Australian Commission on Safety and Quality in Health Care
- Working With Children - Service Victoria (2995399A-01)
- Certificate in Human Health and Climate Change - World Health Organization
- OHS Certificate - Ministry of Employment, Fiji
- Fire Warden Certificate - National Fire Authority, Fiji
- Certificate in Basic First Aid - Fiji Red Cross Society
- Certificate - Working Within Star Alliance - Brussels Airlines
- Certificate in Brussels Airlines General Course - Brussels Airlines
- Certificate in WorldTracer Baggage Services - Brussels Airlines
- Certificate in Ticketing - Brussels Airlines
- Certificate in Customer Relations - Star Alliance
- Certificate in Baggage Services - Star Alliance
- Certificate in Customer Service - Mindpearl
- Certificate in Sales Skill - Mindpearl
- Certificate in Complaint Handling - Mindpearl
- Certificate in OHS - Mindpearl
- Certificate in Kyu Grade - Fiji Karate
Awards
- Highest Productivity Score - Mindpearl (Nov 2017)
- Highest Productivity Score - Mindpearl (Oct 2017)
- Highest Productivity Score - Mindpearl (Sep 2017)
- Highest English Score - Mindpearl (Jun 2017)
- Perfect Call Quality - Mindpearl (Jul 2016)
- General Excellence - Marist Brothers High School (Nov 2015)
- MVP - Fiji Hockey Association (Nov 2010)
- Best Player - Fiji Hockey Association (Apr 2009)
References
References available upon request.
Timeline
Corporate Travel Agent
APT Travel Group
06.2023 - Current
Survey Research Interviewer
EY Sweeney
05.2023 - 06.2023
Warehouse Associate
Amazon
05.2023 - 06.2023
Social Media Marketing Coordinator
Mindpearl
10.2022 - 01.2023
Global Training Coordinator
Mindpearl
06.2022 - 01.2023
Airline Ticketing Supervisor
Brussels Airlines
12.2019 - 06.2022
Customer Service Trainer
Brussels Airlines
12.2018 - 06.2022
Reservation Analyst
Brussels Airlines
04.2018 - 12.2018
Ticketing Agent
Brussels Airlines
08.2017 - 04.2018
Customer Service Agent
Lufthansa Group
05.2016 - 08.2017
Certificate IV - Ageing Support
Ridge International College
Graduate Diploma - Business Management
National Institute of Science
Advanced Diploma, Business Administration and Management, General -
The University of The South Pacific
Certificate, Training Analysis -
The University of The South Pacific
Certificate, Employee Training -
The University of The South Pacific
High School Diploma, Biology/Biological Sciences, General -
Marist Brothers High School
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