Pathamaporn Luecha
Summary
Proven leader in operations management and customer relations, adept at driving significant customer satisfaction improvements and operational efficiency.
At Sunshine Cleaning Services, I leveraged strong work ethic and documentation skills to enhance service quality and streamline processes, achieving notable profit growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level mining position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner/Operator
Sunshine Cleaning Services
01.2024 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Call Centre Customer Service Specialist
Advance Info Public Company Limited
03.2020 - 07.2021
- Improved first-call resolution rates by actively listening to customer needs and offering appropriate solutions based on their unique situations.
- Streamlined communication processes within the team by implementing new protocols that resulted in better collaboration among agents.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved customer complaints and addressed emergency requests and needs.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Addressed customer account discrepancies and concerns.
- Maintained detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.
- Answered over 80 calls per shift to meet fast-paced call centre demands.
- Assisted in training new hires, sharing best practices and guidance for handling challenging situations effectively.
- Supported team members with escalated calls, ensuring satisfactory resolutions for both customers and the company.
- Ensured a high level of professionalism during all interactions with customers through adherence to company policies and industry standards.
- Utilized CRM software to track customer interactions, enabling more personalized service during follow-up communications.
- Contributed to increased customer retention rates by providing exceptional service and fostering positive relationships.
- Processed repair and warranty documentation for customers.
- Participated in regular team meetings to discuss challenges, share ideas, and strategise on how to improve overall call centre performance.
- Reduced call wait times by efficiently managing high volume of inbound calls and providing timely solutions to customer concerns.
- Adhered to strict privacy guidelines when handling sensitive personal data, protecting both clients'' information as well as the company''s reputation.
Administrative Assistant
SPARSHA BEAUTY AND SLIM COMPANY LIMITED
03.2018 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
Restaurant Hostess
Ao Lock 33 Restaurant
01.2017 - 08.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanour.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlists for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Collected information from arriving customers to seat groups or place them on waitlists.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Research Assistant
Burapha University
05.2016 - 12.2016
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
Education
Bachelor of Science - Biotechnology
Burapha University
Thailand05.2017
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Operations Oversight
- Relationship Management
- Operational Reporting
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Safe Driving Practices
- Accurate record keeping
- Safe Driving
- Document Management
- Customer Relations
- Customer Service
- Delegating Work
Certification
- White Card
- WA MDL 8492916
Languages
English
Professional Working
Thai
Native or Bilingual
Timeline
Owner/Operator
Sunshine Cleaning Services
01.2024 - Current
Call Centre Customer Service Specialist
Advance Info Public Company Limited
03.2020 - 07.2021
Administrative Assistant
SPARSHA BEAUTY AND SLIM COMPANY LIMITED
03.2018 - 01.2020
Restaurant Hostess
Ao Lock 33 Restaurant
01.2017 - 08.2017
Research Assistant
Burapha University
05.2016 - 12.2016
Bachelor of Science - Biotechnology
Burapha University
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