Summary
Overview
Work History
Education
Skills
Professional Development
Career Overview
References
Timeline
Generic

Patience Afua Dzewu

Lurnea,NSW

Summary

I aim to refine my skills in a therapeutic and stimulating environment that is supportive and team-focused. I am a passionate, organised, a self-directed and competent Support Worker who is always seeking improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Store Person

Big W
05.2018 - Current
  • Picked stock according to order sheets and prepared for transport.
  • Communicated with online clients to resolve issues pertaining to their online orders.
  • Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
  • Restocked shelves and helped customers locate desired items.
  • Received and checked incoming goods for damage and discrepancies with paperwork.
  • Assisted in training new employees, sharing knowledge of store procedures and best practices.
  • Operated material handling equipment safely while loading or unloading deliveries.
  • Managed receiving area efficiently by organizing incoming shipments and verifying accuracy against purchase orders.
  • Enhanced customer satisfaction through personalized assistance and product recommendations.
  • Increased overall productivity by cross-training in other departments as needed.
  • Resolved customer complaints professionally, providing solutions that met both their needs and company policies.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Mental Health Support Worker

PEGASUS COMMUNITY CARE
01.2020 - 12.2023
  • Working within a multi-disciplinary environment to care for clients, including provision of ADLs and customer service with residents
  • Learnt about disease process and co-morbidities and how these impact on client's lives.

Mental Health Support worker

Stride Mental Health Ltd
05.2016 - 02.2020
  • Supporting clients to complete ADL'S, conducting assessment, and conducting assessments with client's input (Risk Assessment, Data collections)
  • Providing review information about client's wellbeing during Psychiatric appointments
  • Preparing Monthly reports on Client's wellbeing, community participation and achievement of NDIS goals as well as clinical attendance
  • Providing advocacy where required, as well as assisting clients with discharge protocols
  • Provide activities of daily living and personal care with reference to individual personal care plans and Behavior support plans and crisis management plans
  • Support clients with Mental Health conditions through community programs and activities that will improve their skills and independence as well as improve their quality of life
  • DE-scalation and handling of emergencies
  • Completing incident reports using Riskman.

Education

DIPLOMA IN MENTAL HEALTH -

Certificate 111 in Aged care -

Advance Diploma in M/Studies Business and IT -

Sydney College of Business
08.2016

Diploma in Management Studies -

Sydney College of Business
08.2015

HND IN MARKETING - Marketing

HO TECHNICAL UNIVERSITY
Ghana
06.2013

Skills

  • Passionate
  • Approachable
  • Organised
  • Self Directed
  • Caring
  • Fast learner
  • Excellent Communication skills

Professional Development

  • University of Tasmania, 06/01/20, Preventing Dementia
  • National Disability Services, 05/01/22, Understanding Abuse
  • Australian Government, 05/01/20, Infection Control Training- Covid19

Career Overview

  • Mental Health Support worker, Stride Mental Health Ltd, 05/01/16, 02/01/20, Supporting clients to complete ADL'S, conducting assessment, and conducting assessments with client's input (Risk Assessment, Data collections), Providing review information about client's wellbeing during Psychiatric appointments., Preparing Monthly reports on Client's wellbeing, community participation and achievement of NDIS goals as well as clinical attendance, Providing advocacy where required, as well as assisting clients with discharge protocols., Provide activities of daily living and personal care with reference to individual personal care plans and Behavior support plans and crisis management plans, Support clients with Mental Health conditions through community programs and activities that will improve their skills and independence as well as improve their quality of life., DE-scalation and handling of emergencies., Completing incident reports using Riskman
  • Mental Health Support Worker, PEGASUS COMMUNITY CARE, 2020, 12/01/23, Working within a multi-disciplinary environment to care for clients, including provision of ADLs and customer service with residents., Learnt about disease process and co-morbidities and how these impact on client's lives.

References

Per Request

Timeline

Mental Health Support Worker

PEGASUS COMMUNITY CARE
01.2020 - 12.2023

Store Person

Big W
05.2018 - Current

Mental Health Support worker

Stride Mental Health Ltd
05.2016 - 02.2020

DIPLOMA IN MENTAL HEALTH -

Certificate 111 in Aged care -

Advance Diploma in M/Studies Business and IT -

Sydney College of Business

Diploma in Management Studies -

Sydney College of Business

HND IN MARKETING - Marketing

HO TECHNICAL UNIVERSITY
Patience Afua Dzewu