Patience Ndlovu
Brisbane,Queensland
Summary
Highly-motivated individual with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A great team player and looks forwarding to contributing and learning. Upholds time management and multi tasking highly.
Overview
19
19
years of professional experience
Work History
Credentialing Specialist
Affinity Nursing
Brisbane , QLD
02.2024 - Current
- Validated primary source documents such as licenses, diplomas, certifications and other related credentials.
- Maintained detailed records of provider data in the credentialing database system.
- Ensured timely completion of credentialing processes by providing guidance to providers on required documentation.
- Provided support in responding to inquiries from external parties regarding credentialing information.
- Researched discrepancies between submitted provider data and verified sources when necessary.
- Prepared correspondence for various departments concerning credentialing updates or requests for additional information.
- Checked applications for missing information and organized all paperwork.
- Performed primary source verifications such as criminal histories, licenses and board certifications.
- Monitored expiration of licenses and certifications, notifying providers of renewal requirements.
- Scheduled or conducted new employee orientations.
School Operations Manager
SPARK Schools - South Africa
SPARK Carlswald School, Johannesburg
01.2016 - 12.2019
- Headed all School Operations, reporting to SPARK Head Office,
- Worked with the school Principal and Assistant Principal to effectively and efficiently run the school
- Worked with Facilities Maintenance Staff, School Office Manager and Supervisors (who ran the Recess and Afterschool programme)
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Developed and implemented strategies that will benefit student culture and academics while ensuring student and staff safety is upheld
- Created policies and procedures that will support student achievement as well as the schools culture like the Arrivals and Dismissals policy
- Trained and up-skilled employees on additional job positions to maintain coverage of roles and prepare them for growth opportunities
- Managed the opening, closing and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed parent and scholar feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for Head Office summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Organized special events such as Parent Community meetings or training sessions for employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Office Manager
SPARK Schools - South Africa
SPARK Cresta School, Johannesburg
10.2014 - 12.2015
- Maintained filing system for records, student information, correspondence and other documents.
- Captured student enrolment information
- Managed office inventory and placed new supply orders.
- Arranged and conducted school tours
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed and updated files and records to obtain information and respond to requests.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Assisted with administrative tasks such as data entry into company databases, student and employee attendance sheets.
- Assessed and managed students sick bay
Junior Recruitment Consultant
Personal Management Services - South Africa
Paulshof, Johannesburg
01.2010 - 01.2012
- Searching for Candidates, Corresponding with Candidates and Clients, Arranging meetings and Interviews, Drafting emails
- Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
- Conducted reference checks for shortlisted candidates.
- Coordinated interview schedules between hiring managers and applicants.
- Drafted job postings for clients, posted them on various online platforms, and screened resumes.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Managed applicant tracking systems including inputting candidate data into the system.
- Maintained accurate records of all applicants' information throughout the recruitment process.
Administration/Receptionist
Personal Management Services - South Africa
Paulshof, Johannesburg
06.2008 - 12.2008
- Ensured that all areas were kept clean and tidy at all times.
- Answered incoming calls and directed them to the appropriate personnel or department.
- Maintained an organized filing system for documents and records.
- Updated contact lists for key personnel on a regular basis.
- Managed calendar of events by scheduling appointments or meetings.
- Provided administrative support such as photocopying, faxing, scanning, mailing, and other related tasks.
- Kept track of inventory levels of office supplies and placed orders when necessary.
Receptionist
Insscor Africa - Zimbabwe
Bulawayo, Bulawayo
06.2006 - 12.2006
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
Diploma of Work Health & Safety - Work Health & Safety ( Currently Enrolled)
College For Adult Learning
OnlineSome College (No Degree) - Business English Certificate
LCCI
OnlineO Level Qualification
South Eastern Collage
ZimbabweSkills
- Time Management
- Staff Management
- Verbal and Written Communication
- Business Administration
- Workflow Planning
- Scheduling Appointments
- File Management
- Administrative Support
- Facility Management
- Maintenance Tracking
Affiliations
- Hiking and taking long walks
Languages
English
Professional
Zulu
Professional
References
References available upon request.
Timeline
Credentialing Specialist
Affinity Nursing
02.2024 - Current
School Operations Manager
SPARK Schools - South Africa
01.2016 - 12.2019
Office Manager
SPARK Schools - South Africa
10.2014 - 12.2015
Junior Recruitment Consultant
Personal Management Services - South Africa
01.2010 - 01.2012
Administration/Receptionist
Personal Management Services - South Africa
06.2008 - 12.2008
Receptionist
Insscor Africa - Zimbabwe
06.2006 - 12.2006
Some College (No Degree) - Business English Certificate
LCCI
O Level Qualification
South Eastern Collage
Diploma of Work Health & Safety - Work Health & Safety ( Currently Enrolled)
College For Adult Learning
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