Patrícia Drienovská
Reservoir,VIC
Summary
Accomplished Leasing Consultant/Property Manager with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Banyule rental market for rental properties and impressive management skills. Proficient user of Property Me and Inspect Real Estate software.
Ready to help team achieve company goals. Knowledgeable and dedicated customer service professional with experience in hospitality industry. Solid team player with outgoing, positive and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Manager/Leasing Consultant
Miles Real Estate
01.2023 - Current
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Assistant Manager
Gelato Messina
10.2020 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Bartender
Hotel Esplanade
11.2018 - 06.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Hostel Receptionist
Dream Hostel
09.2017 - 09.2018
- Greeted guests at front desk and managing check-in process.
- Answered multi-line phone system to respond to inquiries.
- Maintained files and records.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Server / Carry Out Service
Dumser's Dairyland Restaurant
05.2016 - 09.2016
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Summer part-time job ( Work and travel program during years 2015, 2016, 2017)
Education
Certificate IV - Certificate IV in Real Estate Practice
Entry Education
Melbourne12.2022
Diploma - Business
IIHBC International House Business College
Melbourne12.2019
Master's Degree - Protection of Persons And Property
Academy of Police Force
Bratislava05.2018
Skills
- Efficient and Detail-Oriented
- Computer Proficiency
- Establishing and Maintaining Customer Relationships
- Team-Oriented and Cooperative
- Understanding Customer Needs
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Customer Service and Assistance
- Valid Driver's License
- IELTS ( 80 overall score)
Certification
- Agent's representative certificate (2022)
Languages
Slovak
Native or Bilingual
English
Full Professional
German
Elementary
Timeline
Property Manager/Leasing Consultant
Miles Real Estate
01.2023 - Current
Assistant Manager
Gelato Messina
10.2020 - Current
Bartender
Hotel Esplanade
11.2018 - 06.2021
Hostel Receptionist
Dream Hostel
09.2017 - 09.2018
Server / Carry Out Service
Dumser's Dairyland Restaurant
05.2016 - 09.2016
Certificate IV - Certificate IV in Real Estate Practice
Entry Education
Diploma - Business
IIHBC International House Business College
Master's Degree - Protection of Persons And Property
Academy of Police Force
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