Patricia Badalotti Paludo
Highland Park,QLD
Summary
Results-driven, detail-oriented professional with a proven track record of overseeing operations. Demonstrated ability to motivate and lead teams with a positive and adaptable approach. Skilled in organizing daily planning, scheduling, and delivering exceptional customer service. Successfully managed e-commerce operations and implemented effective sales strategies, consistently meeting deadlines. Expertise in team leadership has consistently improved productivity and customer satisfaction. Possess knowledge in digital marketing, inventory control, and cross-functional collaboration.
Overview
7
7
years of professional experience
Work History
Store Manager
ResMed
02.2023 - Current
- Managed daily operations to ensure smooth store functioning, maintaining a clean and safe environment for customers and employees.
- Oversaw inventory control, cash handling, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally to maintain positive relationships with clientele
- Successfully managed store employees in a fast-paced environment through proactive communication and constructive feedback.
- Assisted in hiring, training, and mentoring new staff members.
- Improved customer satisfaction by enhancing staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom for effective ordering and stock rotation.
- Supported the team in handling approximately 30 customer interactions daily, including in-store visits, phone calls, and emails.
E-Commerce Operations
ResMed
09.2022 - 02.2023
- Reviewed orders by inspecting labeling, packaging and contents.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Completed daily orders with expert picking and packing of shipments.
- Maintained neat, clean and safe workspace to avoid hazards and increase safety.
- Mentored junior staff members on best practices in e-commerce operations management, fostering a strong team spirit among colleagues.
- Focused on continuous quality and customer service improvement in e-commerce operations.
- Mentored team members on best practices in e-commerce operations, resulting in improved overall productivity.
- Processed approximately 100 online orders each day, in addition to managing emails.
Retail Assistant
ResMed
01.2022 - 09.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Handled around 30 customer interactions daily, including in-store visits, phone calls, and emails.
Store Operator
Land Air Sea Space Pty
10.2018 - 12.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Using SAP operating system to manage and control stock.
- Handled day-to-day receiving overseeing more than 20-50 packages per day.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Maintained a clean, organized, and visually appealing store environment to enhance the overall shopping experience.
Sales Assistant
Ally Fashion
06.2018 - 10.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used POS system to process sales, returns, online orders and gift card activations.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Education
Diploma - Diploma In Project Management
Nortwest North Manly Campus
Sydney, NSW07.2021
Certificate - Certificate IV in Business
Nortwest North Manly Campus
Sydney, NSW05.2020
Certificate - Certificate III in Business
Nortwest North Manly Campus
Sydney, NSW03.2019
Certificate - Certificate II in Spoken And Written English
Nortwest North Manly Campus
Sydney, NSW01.2018
Skills
- Staff Management
- Customer Service
- Contract Review and Recommendations
- Multitasking and Organization
- Critical Thinking
- Friendly and Positive
- Hardworking and quick leaning
- Team player
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Limited Working
Timeline
Store Manager
ResMed
02.2023 - Current
E-Commerce Operations
ResMed
09.2022 - 02.2023
Retail Assistant
ResMed
01.2022 - 09.2022
Store Operator
Land Air Sea Space Pty
10.2018 - 12.2021
Sales Assistant
Ally Fashion
06.2018 - 10.2018
Diploma - Diploma In Project Management
Nortwest North Manly Campus
Certificate - Certificate IV in Business
Nortwest North Manly Campus
Certificate - Certificate III in Business
Nortwest North Manly Campus
Certificate - Certificate II in Spoken And Written English
Nortwest North Manly Campus
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