Patricia Beard
Ingham,Queensland
Overview
9
9
years of professional experience
Work History
Support Worker
Endeavour Foundation
03.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
- Collaborated with other professionals to plan and coordinate care for clients.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Sales
Self-employed fishing industry
05.2015 - 01.2019
- Unboxed and restocked merchandise into attractive displays
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Engaged customers and built connections to drive long-term sales
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Consistently organized and restocked display racks to keep the store ready for customer needs.
Team Leader
Selectability
07.2021 - 02.2023
- Prioritized workflow and resolved daily operational challenges to support goal achievement
- Supervised team cash handling and enforced procedures
- Monitored, tracked and evaluated associate performance based upon pre-determined KPIs
- Trained employees to follow standard work processes and learn role-specific skills
- Documented daily operational data and communicated results to management
- Contributed to budgeting and strategic planning goals with high-level business acumen and industry knowledge
- Assisted team members on appropriate application of policies and procedures
- Resolved issues ethically and with minimal conflict
- Provided daily direction to team members to achieve departmental goals
- Conferred with management and supervisors to coordinate operations between departments
- Led team meetings and brainstorming sessions to evaluate goal progress and support project deadlines
- Coached team to develop skills and overcome weaknesses to reach goals
- Guided employees in handling difficult or complex problems or resolving escalated complaints
- Completed accurate, on-time reports and documentation
- Coached team members to maintain positive, friendly attitude and behaviors
- Adhered to loss prevention standards and responded to alarm calls
- Communicated with team members on job functions, responsibilities and financial goals
- Supported talent recruitment by reviewing candidate qualifications and offering hiring recommendations.
Support Worker
Selectability
07.2021 - 08.2022
- Supporting people with a disability in a group or individual environments
- Working with clients and families to ensure clients individual needs and their NDIS plans are delivered and plan goals are structured in coordination with the MDIS support coordinator
- Administration of medications
- Documentation of client support and progress notes
- Arranged for medical care and services to meet individuals' needs
- Coordinated intake process for new clients coming into agency
- Facilitated communication between service providers and clients to enhance outcomes
- Developed, maintained and managed customer relationships from operational to executive levels throughout organization.
Customer Service Cashier
Trebonne convenience and takeaway
03.2019 - 06.2021
- Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer
- Helped market products to existing and new customers through special promotions and suggestive selling techniques
- Backed up store team members with restocking, merchandising, and cleaning work.
Education
High School Certificate -
Cloncurry state school
Cloncurry, QLDQualifications And Licenses
- Current Qld drivers licence
- Blue card
- Yellow Card
- First Aid and CPR
- SafeTALK suicide alertness
- Mental Health First Aid
References
- Deborah Camp, Regional Coordinator Selectability Ingham, 0417626283, debcampo@optusnet.com.au
- Ally Roveda, CSO Selectability Ingham, 0408791158
- Amber Pollock, Support Coordinator selectability Ingham, 0413893129
Timeline
Support Worker
Endeavour Foundation
03.2023 - Current
Support Worker
Selectability
07.2021 - 08.2022
Team Leader
Selectability
07.2021 - 02.2023
Customer Service Cashier
Trebonne convenience and takeaway
03.2019 - 06.2021
Sales
Self-employed fishing industry
05.2015 - 01.2019
High School Certificate -
Cloncurry state school
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