Summary
Overview
Work History
Education
Skills
Education And Certifications
Additional Highlights
Personal Information
Languages
Timeline
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PATRICIA BUJAK

Gold Coast

Summary

Retail Management and HR professional with 20+ years of experience managing multi-site operations, P&L, recruitment, compliance, and people development across the retail and aged/disability care sectors. Adept at fostering high-performance cultures, streamlining HR and recruitment processes, and leading diverse teams to exceed operational KPIs. Known for strategic thinking, relationship management, and developing scalable systems that improve productivity and compliance. Strong sales acumen. Consumer focus at forefront of mind, as number one priority.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

22
22
years of professional experience

Work History

Head of People & Culture / Relationship Manager

Glasshouse Community Supports
09.2022 - 05.2025
  • - Led 360 recruitment and HR management for a growing workforce of 25–52 active Disability Support Workers.
  • - Oversaw full employee lifecycle including onboarding, performance appraisals, performance management, and offboarding.
  • - Coordinated team meetings and training sessions; developed templates, SOPs, and internal policies.
  • - Managed mandatory industry compliance for all support workers in alignment with NDIS and regulatory standards.
  • - Facilitated NDIS participant onboarding and service coordination, ensuring person-centred service delivery.
  • - Managed stakeholder relationships with RTOs, employment agencies, public trust, and industrial relations bodies.
  • - Set up and managed NDIS accommodation, including full property fit-outs and ongoing maintenance through real estate liaison.
  • - Maintained accurate reporting and document management, including WH&S compliance and CRM database updates.
  • - Delivered after-hours on-call support over weekends, managing a high volume of inbound/outbound communication.
  • - Provided direct in-home support as a companion carer: domestic assistance, meal prep, transportation, and community access.
  • - Championed the NDIS Code of Conduct through consistent ethical practice and participant advocacy.
  • Built and maintained relationships with new and existing team members, stake holders and participants.

Personal Banking Advisor (PBA)

Westpac Bank
12.2021 - 05.2022
  • - Completed insurance training and ensured compliance with financial service standards.
  • - Processed all teller transactions including settlement cheque composition, change orders, withdrawals, and deposits.
  • - Investigated and escalated fraudulent or scam-related transaction activity.
  • - Performed ID verifications and updated customer account details in line with KYC protocols.
  • - Facilitated lock box customer viewings and adhered to strict vault security protocols.
  • - Conducted branch opening/closing procedures and balanced tills.
  • - Managed international transfers and scheduled business/mortgage banking appointments.
  • - Acted as front-of-house greeter, enhancing customer service and lobby flow.
  • - Educated customers on internet banking and supported their digital transition.
  • - Opened new accounts, savings accounts, and term deposits, ensuring appropriate security measures.
  • - Attended group training sessions and facilitated weekly online branch performance meetings.

HR / Recruitment Coordinator (QLD/NSW)

Right at Home
10.2020 - 10.2021
  • - Independently recruited and onboarded 110+ support care workers, RN's and EN's and 10 internal office personnel being schedulers, and care coordinators across QLD & NSW.
  • - Managed compliance and documentation for 130+ employees.
  • - Led HR operations: appraisals, terminations, performance support, contracts, and templates.
  • - Fostered partnerships with external recruiters and RTOs (e.g.Celtic, Tursa, NORTEC, EMP).
  • Established a strong rapport with candidates throughout the entire recruitment lifecycle, contributing positively towards their overall experience.
  • Oversaw the administration of pre-employment assessments, background checks, and reference checks to ensure compliance with company policies.
  • Improved overall recruiting efficiency with regular reporting of key performance metrics to management.
  • Managed relationships with external recruitment agencies for hard-to-fill positions, ensuring quality candidates were sourced promptly.
  • Enhanced employer branding efforts through strategic partnerships with community organizations, industry associations, and professional networks.
  • - Delivered recruitment presentations to groups of 50+ candidates.
  • - Led online and in-person onboarding, orientations, and training sessions.
  • - Initiated and implemented national-level process improvements with the HR team.

State Manager QLD / National Trainer

New Balance Australia
04.2011 - 08.2020
  • - Managed 2 F/O QLD stores, oversaw full retail operations: P&L, KPIs, staffing, training, and recruitment.
  • - National trainer for all new store leaders across factory outlets.
  • - Directed end-to-end HR, including onboarding, appraisals, and team development.
  • - Delivered top sales performance, managed store refurbishments, and led new store launches.
  • - Winner of ‘Store of the Year’ award (twice).
  • Increased customer satisfaction levels by implementing targeted service improvement programs.
  • Managed a team of sales representatives, providing guidance and support for their professional growth.
  • Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
  • Boosted sales through successful marketing and service optimization strategies.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Developed communications materials to promote organizational plans and initiatives.
  • Managed and guided staff through daily and special project work.

Area Manager

RHS Australia (Novo Shoes)
01.2009 - 04.2011
  • - Oversaw 7 stores as direct report, ensuring uniform standards and operational excellence.
  • - Led HR duties, team training, audits, recruitment, and performance improvement plans.
  • - Conducted budgeting, stock forecasting, OH&S enforcement, and weekly meetings.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.

Flagship Store Manager / MIT Program Graduate

DIVA / DUSK Australia
01.2007 - 01.2009
  • - Promoted from MIT to Store Manager at an A-grade location.
  • - Managed budgets, rosters, inventory, and team development.
  • - Led team meetings, shrinkage control, and luxury selling training.
  • Improved customer satisfaction scores with attentive service and prompt resolution of concerns.
  • Achieved sales targets consistently by monitoring KPIs closely and taking corrective action as needed.
  • Optimized store layout for maximum customer engagement and product visibility.
  • Established clear expectations for performance standards among staff members through regular coaching sessions.

Cash Office Manager / Training Supervisor / Sales Associate

Best & Less Pty Ltd
09.2003 - 11.2006
  • Managed five departments from operational standpoint including lay-by and storeroom.
  • Delivered training and supervision to newly recruited staff as part of retail career progression.
  • Contributed to continuous improvement efforts within the organization by actively participating in cross-functional projects aimed at enhancing overall business performance.
  • Cash office management -Managed balancing of all tills, reconciliations and preparation of daily bank deposits while maintaining accurate records of all transactions for auditing purposes.
  • Maintained accurate inventory counts for all store assets, conducting frequent audits to ensure proper tracking of items.
  • Consistently met or exceeded performance goals set by management, demonstrating dedication and commitment to delivering results of the highest caliber.
  • Served as a trusted mentor to junior staff members, providing guidance and support in their professional development pursuits.
  • Implemented effective loss prevention strategies by closely monitoring transactions, identifying suspicious activities, and taking appropriate action when necessary.
  • Ensured compliance with company policies and financial regulations through regular reviews of cash handling procedures.
  • Interacted well with customers to build connections and nurture relationships.
  • Gained certifications in Retail Operations and Supervision.

Education

Certificate III -

Retail Supervision

Certificate II - undefined

Retail Operations

Mental Health First Aid Certificate - Mental Health

MHFA
GHCS Office In Person

No Degree - Support Coordination Course - Basic

DSC
On-line Training Delivery
01-2024

Skills

  • State & Area Retail Management
  • 360 HR & Recruitment Coordination
  • P&L
  • Budgeting & Forecasting
  • Team Training & Leadership
  • Stakeholder Engagement & Relationship Building
  • Workforce Compliance & HR Documentation
  • Operational Process Improvement
  • Employee Onboarding & Performance Management
  • Recruitment Campaign Management
  • CRM Systems
  • Microsoft Office
  • Teams
  • EnablerPOS
  • Relationship building and management
  • Customer relationship management
  • Service support
  • Sales reporting
  • Client engagement

Education And Certifications

  • Certificate III in Retail Supervision
  • Certificate II in Retail Operations
  • Mental Health First Aid Certificate
  • COVID-19 Vaccinated (Double Dose)
  • Influenza vaccinated - 2025

Additional Highlights

  • Basic Podiatry Training
  • Created all internal HR templates and systems
  • Software: Outlook, Excel, Word, Teams, Zoom, Visual Care, Vworker, VGo, TRU Rating, Bionic, NPS, Mystery shopper, Magenta Reports.

Personal Information

Title: State Sales Manager / HR Recruitment Coordinator

Languages

English
Polish
Native or Bilingual

Timeline

Head of People & Culture / Relationship Manager

Glasshouse Community Supports
09.2022 - 05.2025

Personal Banking Advisor (PBA)

Westpac Bank
12.2021 - 05.2022

HR / Recruitment Coordinator (QLD/NSW)

Right at Home
10.2020 - 10.2021

State Manager QLD / National Trainer

New Balance Australia
04.2011 - 08.2020

Area Manager

RHS Australia (Novo Shoes)
01.2009 - 04.2011

Flagship Store Manager / MIT Program Graduate

DIVA / DUSK Australia
01.2007 - 01.2009

Cash Office Manager / Training Supervisor / Sales Associate

Best & Less Pty Ltd
09.2003 - 11.2006

Certificate II - undefined

Retail Operations

Certificate III -

Retail Supervision

Mental Health First Aid Certificate - Mental Health

MHFA

No Degree - Support Coordination Course - Basic

DSC

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