Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Patricia Cook

Emerald,Australia

Summary

Reliable Manager with a high level of ownership and initiative, demonstrating an exceptional work ethic and a desire to exceed company expectations. Skilled in building productive working relationships and successful in deadline-driven environments. History of thriving in team-oriented environments while maintaining a strong focus on safety.

Overview

24
24
years of professional experience

Work History

MANAGER

SuperCheap Auto
Emerald, QLD
01.2014 - Current
  • Implemented high safety standards, resulting in an excellent safety record.
  • Evaluated workplace environment and equipment to identify potential hazards.
  • Conducted regular staff safety meetings to ensure adherence to safety regulations and policies.
  • Enforced customer service standards and effectively resolved issues, resulting in high levels of customer satisfaction and customer loyalty.
  • Conducted fitment services and provided training to team personnel.
  • Guaranteed consistency in pricing strategies for efficient customer service.
  • Managed catalogue preparation process, monitored stock levels, and ensured timely ticket availability.
  • Streamlined visual merchandising arrangements
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Optimized communication by engaging with senior-level management.
  • Coached, mentored, and trained team members to enhance job performance and ensure role coverage.
  • Delegated work to staff, setting priorities and goals.
  • Monitored staff performance and addressed issues.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained accurate records of employee attendance, payroll data, vacation requests and rostering.
  • Provided leadership during times of organizational change or crisis situations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.

Retail Sales Assistant

SuperCheap Auto
Emerald, QLD
07.2010 - 01.2014
  • Greeted customers and provided excellent customer service.
  • Assisted customers with product selection to meet their needs.
  • Managed cash register operations using POS system and processed sales and returns.
  • Maintained an organized and clean store environment.
  • Stocked shelves with merchandise according to company guidelines.
  • Assisted in setting up displays for promotional items.
  • Processed returns and exchanges of merchandise promptly and efficiently.
  • Demonstrated knowledge of store policies regarding payments, returns, and exchanges.
  • Adhered to all safety policies and regulations at all times.
  • Provided support to colleagues in order to ensure smooth running of operations.
  • Supervised junior staff members effectively.

Pharmacy Assistant

Rowethorpe Pharmacy
Bentley, WA
01.2005 - 12.2005
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Efficiently sorted and arranged medication for over 150 clients into webster packs
  • Established client profiles
  • Managed and executed medication changes for clients.
  • Ensured prompt and accurate delivery of items to multiple locations.
  • Managed and organized paper documents to enhance accuracy of record-keeping.

Laboratory Assistant

QML Pathology
Darwin, NT
02.2001 - 08.2004
  • Ensured error-free data entry of personal details and tests
  • Ensured accurate sample preparation for analysis in Haematology and Microbiology departments through adherence to standard laboratory procedures
  • Facilitated the safe and timely transport of specimens to Brisbane by expertly packaging them for shipment, which included preparing dry ice
  • Streamlined courier operations resulting in timely deliveries
  • Enhanced efficiency and productivity as WPHS Officer
  • Ensured accurate sample preparation for analysis in Haematology and Microbiology departments through adherence to standard laboratory procedures
  • Calibrated instruments and maintained records of calibration activities.
  • Followed safety protocols while working with hazardous materials or chemicals in the lab.
  • Operated specialized analytical instrumentation according to manufacturer's instructions.
  • Monitored lab supplies and proactively replenished for convenience and availability.
  • Implemented lab procedures to prevent errors and protect staff.

Education

Grade 12 -

Emerald State High School
Emerald, Q, Australia
12-1999

Skills

  • Financial Management
  • Performance Management
  • Strategic Planning
  • Marketing
  • Workforce Management
  • Policy Implementation
  • Operations Management
  • Staff Training and Development
  • Time Management
  • Incident Reporting
  • Safety Auditing

References

  • Ben Smith, Area Manager, SuperCheap Auto, 0429 590 118
  • Ben Cummings, BMA Peak Downs, 0415 620 635
  • Shane Cook, BMA Broad Meadows, 0438 879 471

Timeline

MANAGER

SuperCheap Auto
01.2014 - Current

Retail Sales Assistant

SuperCheap Auto
07.2010 - 01.2014

Pharmacy Assistant

Rowethorpe Pharmacy
01.2005 - 12.2005

Laboratory Assistant

QML Pathology
02.2001 - 08.2004

Grade 12 -

Emerald State High School

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Patricia Cook