Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Patricia Costanzo

3150,Victoria

Summary

Dynamic Service Coordinator at Camp Australia with a proven track record in client advocacy and relationship building. Enhanced customer satisfaction through individualized service plans and effective communication. Skilled in accurate recordkeeping and team leadership, successfully reducing client wait times and streamlining service processes to drive loyalty and retention.

A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Service Coordinator

Camp Australia
04.2005 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Assessed customer needs and developed solutions to meet needs.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Communicated with clients and service providers to provide updates on work progress.
  • Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
  • Streamlined service coordination processes for improved team productivity and response times.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
  • Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
  • Prepared reports on service performance metrics and key indicators for management review.
  • Developed comprehensive service plans for clients, leading to improved satisfaction and retention.
  • Collaborated with marketing department to highlight customer success stories in promotional materials.
  • Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
  • Organized training sessions for staff, raising quality of customer service provided.
  • Customized service offerings to meet unique needs of key clients, enhancing client satisfaction and loyalty.
  • Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
  • Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
  • Ensured compliance with industry standards and regulations, maintaining company's reputation and avoiding penalties.
  • Increased client trust with consistent follow-ups to gather feedback and address concerns.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

Diploma in OSHC

Holmesglen Institute of TAFE
Melbourne, VIC

Skills

  • Telephone communication
  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Team leadership
  • Goal setting
  • Individualized service plans
  • Service monitoring and evaluation
  • Record preparation
  • Time management
  • Active listening
  • Organizational skills
  • Task prioritization
  • Relationship building
  • Excellent communication
  • Reliability
  • Self motivation
  • Professionalism

Accomplishments

I have been working in OSHC for 20 years.

I have mentored coordinators into their positions.

I have worked at St Christopher's primary school as a Learning support officer.

I have worked as a Service coordinator for 18years.

Certification

  • Diploma in OSHC, St Christopher's OSHC run by the parent association - 7 years
  • Diploma in OSHC Holmesglen, 2 years
  • Certified coordinator, Camp Australia - 13 years

Languages

Italian

Timeline

Service Coordinator

Camp Australia
04.2005 - Current

Diploma in OSHC

Holmesglen Institute of TAFE

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Patricia Costanzo