Summary
Work History
Education
Skills
Accomplishments
Timeline
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Patricia Dart

Rockingham,WA

Summary

Professional with strong expertise in administrative support and front office management. Adept at handling multi-line phone systems, scheduling appointments, and managing office supplies. Excel in team collaboration and adaptable to evolving workplace needs. Known for excellent communication skills, reliability, and proactive approach to problem-solving.

Work History

Receptionist Administrator

Deloitte Touche Tomatsu
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed front desk operations, greeting clients and directing inquiries efficiently.
  • Coordinated scheduling for meetings and appointments, optimizing office calendar management.
  • Maintained accurate records of client interactions and transactions in the customer management system.
  • Implemented filing systems to enhance organization and retrieval of critical information.
  • Collaborated with cross-functional teams to ensure seamless communication across departments.
  • Provided exceptional customer service by addressing client needs promptly and professionally.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.

Receptionist

Lasseters Hotel Casino


  • Greeted and assisted visitors, ensuring a welcoming atmosphere and efficient check-in process.
  • Maintained organized front desk area and ensured all supplies were adequately stocked.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.

Retail Manager

Remperal Pty Ltd
  • Managed daily store operations, ensuring optimal customer service and satisfaction.
  • Trained and supervised staff, enhancing team performance and efficiency.
  • Developed visual merchandising displays to attract customers and boost sales.
  • Resolved customer complaints swiftly, maintaining positive shopping experiences and loyalty.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.

Administrative Assistant

Central Desert Shire Council


  • Order office supplies
  • Create purchase orders for office equipment
  • Liase with contractors and suppliers
  • Assist managers in use of Tech 1 program
  • Train managers in the use of Tech1 program
  • Provided exceptional customer service through effective communication with clients and vendors.
  • Coordinated travel arrangements, optimizing itineraries to reduce costs and enhance convenience.
  • Collaborated with cross-functional teams to support project initiatives and administrative tasks.

Front Office Manager

Desert Palms Resort
  • Managed daily front desk operations to ensure seamless guest experiences.
  • Trained and supervised front office staff, fostering a collaborative work environment.
  • Coordinated guest check-in and check-out processes for efficiency and accuracy.
  • Implemented procedures to improve customer service response times and satisfaction ratings.

Receptionist

Aurora Resort Motel
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Education

Australian College of Applied Education
Perth, WA

Skills

  • Reception management
  • File organization
  • Multi-line phone operation
  • Appointment setting
  • Reception area maintenance
  • Payment collection
  • Mail handling
  • Document management
  • Appointment scheduling
  • Scheduling appointments
  • Calendar management
  • Confidential information management

Accomplishments

  • Supervised team of 5 staff members.
  • Train the trainer
  • Coaching Principles 1

Timeline

Receptionist Administrator

Deloitte Touche Tomatsu

Receptionist

Lasseters Hotel Casino

Retail Manager

Remperal Pty Ltd

Administrative Assistant

Central Desert Shire Council

Front Office Manager

Desert Palms Resort

Receptionist

Aurora Resort Motel

Australian College of Applied Education
Patricia Dart