Patricia Douglas
Red Cliffs,VIC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Waitress
Club Da Vinci
02.2022 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- i am a team leader and handle all the dietary requirments
Waitress and Kitchen Hand
The Red Cliffs Club
06.2021 - Current
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Cashier and Deli Worker
Foodworks
04.2020 - 07.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Mildura Senior College
12.2023
Skills
- Guest Relations Management
- Dining Area Maintenance
- Customer Service
- Menu Recommendations
- Safe Food Handling
- Food Production
- Table Setting Knowledge
- Food Running
- High-Volume Dining
- Accurate Money Handling
- Cash Handling
- Food Safety Understanding
Timeline
Waitress
Club Da Vinci
02.2022 - Current
Waitress and Kitchen Hand
The Red Cliffs Club
06.2021 - Current
Cashier and Deli Worker
Foodworks
04.2020 - 07.2022
High School Diploma -
Mildura Senior College
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