Patricia Edwards
Tyabb,VIC
Summary
Proactive Administration Assistant with extensive experience in managing calendars, coordinating logistics, and maintaining confidential records. Proven track record in reducing administrative workload, improving customer satisfaction, and enhancing office productivity through efficient document management and process improvements. Skilled in data entry, scheduling, and professional communication. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 8 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Administration Assistant
K&S Plumbing Pty Ltd
2016.08 - Current
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
No Degree - Health And Safety Representative
Chisholm Institute
Cranbourne, VIC07.2023
No Degree - Policing
Victorian Police Academy
Glen Waverley, VIC04.1985
No Degree - Receptionist/ Office Administration
Stotts Secretarial College
Melbourne, VIC09.1983
Skills
- Office Administration
- Administrative Support
- Data Entry
- Word Processing
- Scheduling
- Telephone reception
- Confidential Document Control
- Customer Relations
- Data organization
- Spreadsheet Management
- Database Maintenance
- Verbal Communication
- Records Management Systems
- Document Management
- File Organization
- Document Scanning
- Business Correspondence Writing
- Research abilities
- Office Equipment Maintenance
- Strategic Planning
- Performance Improvement
- Report Writing
- Business Correspondence
- Proofreading
- Document retrieval
- Computer Skills
- Customer Service
- Time Management
- Scheduling and calendar management
- Microsoft Office Suite
- Filing and data archiving
- Professional and mature
- Dedicated Team Player
- Spreadsheet development
- Meticulous attention to detail
- Client Relations
- Critical Thinking
- Prioritization
- Microsoft Word
- Complex Problem-Solving
- Strong Problem Solver
- Internal Communications
- Documentation And Reporting
- Clerical Support
- Reading Comprehension
- Excel spreadsheets
- Professional Communication
Additional Information
References
Steven Mannix
Company Director
K&S Plumbing Pty Ltd
PH: 0402319899
Megan McLachlan
Project Team Leader
South East Water
PH: 0477372887
Timeline
Administration Assistant
K&S Plumbing Pty Ltd
2016.08 - Current
No Degree - Health And Safety Representative
Chisholm Institute
No Degree - Policing
Victorian Police Academy
No Degree - Receptionist/ Office Administration
Stotts Secretarial College
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