Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Elmsly

Herne Hill,Australia

Summary

Skilled team player with a strong background in retail environments. Adept at working independently to handle assignments and consistently exceeding expectations. Demonstrates quick learning ability and possesses excellent computer skills. Known for being a hardworking and reliable team member, always striving to go above and beyond in supporting the team and providing exceptional customer service. Trained in delivering top-notch service, motivated to continuously learn and grow as a retail professional.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Call Center Representative

Probe CX
04.2022 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Educated customers about billing, payment processing and support policies and procedures.

Laundry Worker

Superclean Laundry
05.2018 - 04.2022
  • Inspected linen, removed debris, and discarded torn items to keep linen stores at peak quality levels
  • Prepared laundered items for customers by folding, wrapping and hanging them for collection
  • Organized clean items for hanging, folding, and reuse.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Collected soiled linens and clothing and pretreated stains.
  • Followed equipment operation and service manuals when necessary.
  • Increased productivity with effective time management strategies for completing various tasks in a timely manner.
  • Adhered to strict hygiene standards to maintain a clean and sanitized workspace at all times.
  • Supported team members in achieving daily goals, assisting with workload distribution when necessary.
  • Operated machines correctly by following machine instructions and safety regulations.

Checkout Operator

The Warehouse Group
10.2015 - 12.2017
  • Collected and processed cash, debit, and credit payments
  • Promoted customer loyalty programs to encourage repeat business
  • Maintained balanced register, counting and returning correct change for cash transactions
  • Acknowledged and resolved customer complaints independently
  • Kept register area clean and organized with well-stocked shelves
  • Answered customer questions regarding prices or other concerns
  • Bagged customer purchases to protect fragile items
  • Scanned customer purchases to complete sales or check prices using POS systems
  • Processed cash register transactions by inputting product costs and giving back change
  • Adhered to all cash handling policies and procedures
  • Assisted customers with locating items, answering questions and providing direction and service
  • Employed suggestive selling techniques to promote Fragrance/perfume products
  • Solved complaints by customers and issued credits for returned merchandise.
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Actively listened to customer needs, recommending appropriate products or services when necessary.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
  • Restocked and organized merchandise in front lanes.
  • Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
  • Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
  • Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
  • Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
  • Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
  • Operated and closed out drawers with high accuracy to maintain balanced registers.
  • Answered incoming calls to offer information and direct individuals to correct personnel.
  • Promoted store loyalty programs to increase customer engagement and retention rates.
  • Contributed to the development of more efficient register processes by offering constructive feedback and suggesting improvements during team meetings.
  • Supported loss prevention efforts by adhering strictly to company guidelines regarding theft prevention measures at the point of sale.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Approached every question or concern with calm and level-headed approach.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Apprentice Hairdresser/stylist

The house of Elliot
05.2005 - 12.2012
  • Greeted clients, offered refreshments, and escorted to shampoo bowl
  • Mixed bleach and dye formulations according to head stylist needs
  • Administered wash, scalp massage, and hair treatments prior to clients' scheduled services
  • Scheduled client appointments and prebooked sessions for returning clients
  • Scheduled client appointments
  • Kept the work station clean, neat and presentable with regularly sanitized tools
  • Bleached, dyed, or tinted hair, using applicator or brush
  • Kept work stations clean and sanitized tools such as scissors and combs
  • Served male customers with clean cuts and shaving services to remove or trim facial hair
  • Boosted the salon's revenue by recommending, demonstrating and selling hair and skincare products to customers
  • Delivered calming and memorable experiences by adding in special touches like scalp and neck massage
  • Updated and maintained customer information records such as beauty services provided
  • Delighted customers with personalized support and careful attention to each person's unique preferences and features.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Enhanced overall salon atmosphere by contributing to a positive work environment and fostering strong team dynamics.
  • Enabled seamless appointment scheduling using digital tools such as online booking platforms.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Safeguarded client confidentiality by keeping accurate records of treatments performed while maintaining privacy protocols.
  • Answered telephone calls to provide information and schedule new appointments.
  • Demonstrated adaptability by quickly learning new products introduced into salon offerings.
  • Ensured proper inventory management by accurately tracking product usage during appointments and restocking supplies as needed.
  • Studied advanced techniques to develop proficiency and better serve customers.
  • Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
  • Upheld highest standards of professionalism throughout all interactions with clients, colleagues, supervisors.
  • Delivered outstanding results under pressure during peak hours while maintaining composure.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Helped customers select styles for special events such as prom and formal dances.
  • Attended professional development workshops to stay current on industry trends and advanced styling techniques.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.

Administrator

Hayes Computer Ltd
10.2002 - 10.2004
  • Collected and documented data from variety of sources to compile complete picture of business operations
  • Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks
  • Participated in seminars and additional training to expand knowledge and skills
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Answered and managed incoming and outgoing calls whilst recording accurate messages maintained a clean reception area.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.

Stock Room Associate

The Warehouse Group
05.1994 - 08.2002
  • Updated inventory counts and adjusted totals with accuracy and timely adjustments in [System]
  • Located and pulled merchandise on out-of-stock pull lists and prepared items for sales floor stocking and replenishment
  • Completed fill floor processes multiple times per day based on business needs, including pulling and staging merchandise both in the stockroom and on the floor
  • Assisted store support associates with unloading trucks, moving merchandise, and maintaining neat, orderly, and safe storeroom
  • Scanned floor samples and organized items for static floor displays
  • Served customers promptly and merchandise pick-up locations and assisted customers
  • Moved products and materials by hand or using a pallet jack
  • Observed all company safety policies and guidelines
  • Moved filled orders to and from packing and shipping areas
  • Backed up front lines by running register during busy store periods
  • Packed and unpacked items to be stocked on shelves
  • Reduced warehouse hazards by disposing of trash and debris
  • Pulled merchandise from stock and loaded items on pallets
  • Verified signatures and required information on checks
  • Completed orders for new and established customers, including locating merchandise, packaging items and handling the associated documentation
  • Kept the team safe and efficient by maintaining clean tools, equipment and work areas
  • Attached tags, labels, and tickets securely to merchandise for retail use
  • Worked in challenging conditions, including cold, heat, and dust, while maintaining productivity
  • Fixed discrepancies in pricing with self-directed and knowledgeable approach
  • Stamped boxes and tagged individual items based on planned distribution
  • Minimized the risk of loss by carefully closing and securing packages
  • Completed regular checks of floor and storage merchandise to identify optimal items for replenishment and reordering
  • Cleaned display cases, shelves, and aisles regularly to keep store professional and customer-ready
  • Unpacked, tagged and stocked merchandise for sale on the main floor
  • Examined and inspected stock items for wear or defects, reporting damage to supervisors
  • Promoted item sales by updating signs and directing customers to target products
  • Hung pricing tags and signage throughout store
  • Helped customers select the best fitting merchandise to fit their needs
  • Cleaned areas around worksite to provide safe environment
  • Counted stock every stock take and documented data in the computer database
  • Prepared the sales floor for new promotions by building and moving displays and updating signs
  • Used ticket-printing machines and hand scanners to add pricing information to shelving tickets.
  • Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Expedited order fulfillment times by accurately picking items from storage locations, verifying quantities, and preparing shipments for delivery.
  • Maintained fitness in order to move merchandise efficiently and safely.
  • Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
  • Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
  • Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
  • Collaborated with sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
  • Shelved new and returned inventory according to proper storage procedures.
  • Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
  • Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
  • Enhanced stock room efficiency by implementing a streamlined inventory management system.
  • Reduced stock discrepancies by conducting regular audits and reconciling physical inventory with system data.

Education

Certificate 111 in Business

Arrow Trianing
Perth, WA
05.2024

Skills

  • Pleasant Demeanor
  • Customer Service oriented
  • Professional phone etiquette
  • Can multitask
  • Merchandising
  • Articulate and well spoken
  • Excellent communication skills
  • Inbound phone calls
  • Answering questions
  • Complaint resolution
  • Product Knowledge
  • Payment Processing
  • Building rapport
  • Account updating
  • Cash Handling
  • Product Upselling
  • Account Management
  • Sales closing
  • Understanding Customer Needs
  • Professional telephone demeanour
  • Transaction Processing
  • Order and Refund Processing
  • Account Updates
  • Billing Adjustments and Refunds
  • Following scripts
  • Policies and Procedures Adherence
  • Professional telephone demeanor
  • Calm and Professional Under Pressure
  • Teamwork and Collaboration

Certification

WA Driver's License

Timeline

Call Center Representative

Probe CX
04.2022 - Current

Laundry Worker

Superclean Laundry
05.2018 - 04.2022

Checkout Operator

The Warehouse Group
10.2015 - 12.2017

Apprentice Hairdresser/stylist

The house of Elliot
05.2005 - 12.2012

Administrator

Hayes Computer Ltd
10.2002 - 10.2004

Stock Room Associate

The Warehouse Group
05.1994 - 08.2002

Certificate 111 in Business

Arrow Trianing

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Patricia Elmsly