Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Patricia Fa'anana

Summary

Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept in customer service and high adaptability in achieving high customer service satisfaction. Would love to expand my knowledge in the workforce after being with Event Cinemas for 5 years now.

Overview

9
9
years of professional experience
1
1
Certification

Work History

All Rounder/ Duty Manager

Event Cinemas
03.2019 - Current
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Fire training every 6 months was provided for instances of any type of evacuation.
  • Was very familiar with product to make upselling easier and advertising certain movies to specific desires from patrons
  • Oversaw the whole site, in ensuring the site was safe for not only patrons but employees. Would elevate these issues to higher management or maintenance control.
  • Implemented new procedures to optimize workflow efficiency within the front desk team.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Supervised and coordinated team to provide guidance and support and maximize performance.

Volunteer/ Coach

Cairns Netball Assoc.
04.2015 - 11.2020
  • Was involved in the Net-Set-Go programme for younger kids starting out in junior netball
  • Encouraged younger players in developing new basic skills of the game as well as the rules
  • Performed in afternoon programmes after school, travelled out to certain schools to coach
  • Had to be able to think fast in response how to cater to several kids' learning abilities to follow through with an activity.
  • Developed training sessions
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Volunteered on game nights in the canteen, maintaining stock levels of food and beverage.
  • Served customers and handled basic cash transactions.

Skills

  • Cash Management
  • Operations Management
  • Customer Service
  • Inventory Management
  • Time Management
  • Relationship Building
  • Operational Efficiency
  • Health and Safety Compliance
  • Attention to Detail
  • Adaptability and flexibility

Certification

  • RSA (Responsible Service of Alcohol)
  • RMLV (Responsible Management of Licensed Venues)
  • Compliancy with "I'm Alert" Food Safety
  • First Aid/CPR
  • Attended Food Safety Supervisor

Timeline

All Rounder/ Duty Manager

Event Cinemas
03.2019 - Current

Volunteer/ Coach

Cairns Netball Assoc.
04.2015 - 11.2020
Patricia Fa'anana