Patricia Ferreira

Key Contributions

• Develop and implement efficient cleaning procedures to ensure high-quality service delivery
• Manage a team of cleaning staff, providing training, guidance, and performance evaluations to support results
• Conduct regular inspections to ensure compliance with cleaning standards and client requirements
• Establish and maintain strong relationships with clients, promptly addressing any concerns or issues.
• Prepare and manage budgets, ensuring cost-effective operations and profitability
• Implement strategies to attract new clients, retain existing clients, and expand the company's customer base
• Collaborate with suppliers to negotiate favourable pricing and timely delivery of cleaning supplies and equipment
• Responsible for the management of company strategy and operations, including rostering and quality control
• Maintain ongoing company profitability through strong people leadership and customer service
• Manage comprehensive staffing functions, including recruitment, performance management and termination
• Facilitate company-wide improvements to marketing
  strategies to increase business profitability
• Promote a high-performing and collaborative team culture to deliver results in alignment with business goals

Key Contributions

• Provided exceptional customer service through face-to-face, phone, and email interactions
• Established and maintained strong relationships with clients and colleagues
• Conducted thorough client consultations to assess their skincare needs, providing individualised advice
• Maintained a clean and organised treatment room, adhering to hygiene and safety protocols

Key Contributions

• Supported office efficiency by performing clerical tasks such as data entry, photocopying, filing, and scanning.
• Enhanced Associates' productivity by managing schedules, organising meetings, and overseeing correspondence.
• Coordinated travel arrangements for staff and Associates, ensuring seamless itineraries that met all requirements.
• Scheduled office meetings and client appointments for staff teams.
• Performed receptionist duties, including the scheduling and planning of meetings and appointments.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Facilitated successful meetings by preparing agendas, recording minutes, and following up on action items.
• Sorted and distributed company-wide communications in a timely manner
• Ensured the accuracy and validity of records and information in line with company policy
• Resolved office-related malfunctions and responded to customer requests or issues
• Established and maintained strong relationships with colleagues, customers and supplier representatives
• Coordinated with other departments to ensure compliance with established policies
• Resolved customer computer issues, escalating to the technical team as required.

Key Contributions

• Managed office supplies inventory and placed orders when necessary.
• Professionally greeted visitors and assisted with inquiries.
• Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
• Coordinated meetings between internal departments and external partners.
• Developed processes for efficient workflow within the departmental structure.
• Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
• Sorted mail received daily for distribution throughout the office.
• Arranged conference calls with remote employees or clients located outside of the local area.
• Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
• Screened telephone calls and inquiries and directed as appropriate.
• Booked flights, hotel accommodations and ground transportation for smooth business travel.