Patricia Foley
Kilmore,VIC
Summary
Senior aged care professional with a strong track record in accreditation success, risk management, and clinical governance. Skilled in navigating sector reforms, financial optimisation, and stakeholder engagement. Seeking to contribute to an organisation committed to innovation, compliance, and resident-centred care.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Operations Manager – Aged Care Services
Fresh Hope Communities
10.2021 - Current
- Improved clinical outcomes by analysing incident data across 6 RAC services and implementing targeted strategies, resulting in a measurable reduction in falls and medication errors.
- Strengthened compliance performance by monitoring Quality Management Systems and closing site-based gaps, contributing to successful accreditation outcomes.
- Optimised AN-ACC funding by conducting detailed reviews and supporting sites to maximise funding opportunities without compromising care quality.
- Enhanced governance reporting by preparing and presenting clinical indicator and sub-Board Care and Quality Committee reports, ensuring informed decision-making at corporate level.
- Reduced high-risk exposure through clinical reviews of critical incidents and implementation of proactive risk mitigation strategies at both site and organisational levels.
- Supported regulatory compliance by assisting services with submissions to the Aged Care Quality and Safety Commission, including complaint resolution and post-support visit follow-up.
- Strengthened workforce capability by providing leadership and acting as interim management support during leave coverage.
- Advanced quality of care and service delivery through the development, review, and implementation of updated policies and procedures.
- Successfully navigated sector reforms, leading the transition to the new Aged Care Act and Strengthened Standards.
- Maintained accreditation readiness by overseeing NDIS audits and reaccreditation reviews, ensuring continuous compliance.
General Manager
Bethel Aged Care (Java Dale)
01.2017 - 07.2021
- Successfully led re-accreditation (May 2018), achieving a 3-year accreditation outcome.
- Oversaw full operations of a 121-bed facility, including clinical governance, compliance, workforce management, occupancy, and funding.
- Transitioned the service to the new Aged Care Standards, embedding compliance into daily practice.
- Managed rostering for 160+ staff, including recruitment, onboarding, and HR functions.
- Provided leadership, supervision, and mentoring to all staff, fostering a strong culture of care and accountability.
- Conducted regular Board reporting and maintained effective communication with external agencies, including WorkSafe Victoria and the Aged Care Quality and Safety Commission.
- Maintained occupancy and funding levels through active engagement with residents, families, and referrers.
- Implemented and monitored continuous improvement processes, driving measurable quality enhancements.
- Oversaw risk and compliance processes at facility and group level, including compulsory reporting, incident review, and WorkSafe reporting.
- Coordinated responses to internal and external complaints, achieving timely resolution and service improvements.
- Provided operational leadership during COVID-19, ensuring policy compliance, infection control, and staff education.
- Delivered ongoing education programs for staff to strengthen skills and compliance awareness.
- Oversaw implementation of new policies, procedures, and software systems, ensuring smooth transitions and staff adoption.
- Undertook marketing and community engagement activities to strengthen the facility’s profile and maintain occupancy.
- Served as part of the 24-hour on-call leadership team, ensuring continuity of care and emergency response.
Quality and Customer Service Manager
Gold Age Australia
03.2014 - 01.2017
- Oversaw quality, compliance, and clinical governance across 3 residential aged care facilities.
- Acted as Clinical Operations Manager on multiple occasions, ensuring continuity of leadership.
- Developed strong relationships with placement agencies and hospitals, maintaining high occupancy levels across all sites.
- Conducted tours, managed admissions, and negotiated RAD/DAP and RAC/DAC agreements, securing $25 million in admissions over 12 months.
- Led successful accreditation of 2 sites within the last 18 months.
- Contributed to strategic planning, incorporating the impact of aged care reforms on business operations.
- Assisted and mentored Residential Managers in HR functions, including performance management.
- Managed procurement and negotiation of new service agreements with approved providers, achieving cost and service benefits.
- Oversaw return-to-work programs, supporting safe and sustainable staff reintegration.
- Contributed to budget planning and financial forecasting across sites.
- Coordinated facility refurbishment projects, including stakeholder communication and planning.
- Implemented and maintained quality and occupancy reporting systems across all sites.
- Supported website and marketing development, strengthening the organisation’s profile.
- Attended executive meetings, facility leadership forums, and industry training sessions, representing the organisation at senior level.
Facility Manager
McKenzie Aged Care – Newman’s on the Park
01.2013 - 03.2014
- Provided leadership and operational management for a 110-member workforce, ensuring safe, high-quality resident care.
- Achieved successful accreditation with 44/44 outcomes, securing a 3-year accreditation period.
- Oversaw HR functions, including recruitment, staff counselling, performance management, and grievance resolution.
- Managed resident, family, and staff complaints with a focus on timely resolution and service improvement.
- Prepared and submitted ACFI documentation, optimising funding outcomes.
- Ensured compliance during visits from the Aged Care Standards and Accreditation Agency.
- Monitored and maintained resident care standards, including documentation quality and clinical oversight.
- Organised and delivered staff training and education programs to strengthen workforce capability.
- Led financial management processes, including monitoring monthly budgets and contributing to annual budget planning.
- Maintained rosters, preventative maintenance schedules, and OH&S compliance.
- Conducted monthly data analysis, audits, and reporting to support continuous quality improvement.
- Chaired MAC, resident, staff, and management meetings, fostering transparent communication across stakeholders.
- Oversaw relationships with external service providers to ensure consistent service delivery.
- Promoted the facility through public relations and marketing initiatives, maintaining occupancy.
- Provided 24-hour on-call leadership support, ensuring continuity of care and operational responsiveness.
Facility Manager
Lilydale Aged Care
01.2011 - 01.2013
- Provided operational and clinical leadership for a workforce of 85 staff, ensuring high standards of resident care.
- Achieved successful accreditation with 44/44 outcomes, securing a 3-year accreditation period.
- Oversaw HR functions, including recruitment, performance reviews, counselling, grievance management, and staff development.
- Managed resident, family, and staff complaints with a focus on resolution and continuous improvement.
- Completed ACFI documentation and submissions, optimising Medicare funding and ensuring compliance.
- Prepared and analysed monthly data and registers, reporting to Medicare and internal stakeholders.
- Coordinated new resident admissions, including assessments and bond negotiations.
- Organised and delivered staff education and training programs to build workforce capability.
- Led financial management activities, including monthly budget monitoring and annual budget preparation.
- Managed rosters, preventative maintenance schedules, and OH&S compliance.
- Chaired and participated in MAC, staff, resident, and management meetings, fostering engagement and collaboration.
- Promoted the facility through public relations and marketing initiatives, maintaining occupancy.
- Oversaw relationships with external service providers to ensure quality service delivery.
- Provided 24/7 on-call support, ensuring continuity of leadership and care.
- Played a key leadership role in a $9.7 million site redevelopment, including:
Active involvement in project and design meetings with contractors and consultants.
Managing operational impacts of building works (e.g., water/power disruptions).
Ensuring staff and resident safety, maintaining OH&S compliance throughout construction.
Successfully relocated 33 residents without incident, minimising disruption and ensuring safety. - Drove continuous quality improvement processes and maintained accreditation readiness.
Care Coordinator/ Facility Manager
Arcare Latrobe
10.2009 - 12.2010
- Led day-to-day operations and clinical oversight of a 57-bed facility (30 high care, 27 low care) with a workforce of 40 staff.
- Managed HR functions, including recruitment, staff counselling, grievance resolution, and workforce development.
- Oversaw resident, staff, and family complaints, ensuring timely resolution and service improvements.
- Prepared and submitted ACFI documentation and monthly Medicare data to support compliance and optimise funding.
- Ensured compliance with accreditation requirements, including visits from the Aged Care Standards and Accreditation Agency.
- Monitored and maintained resident care standards through regular documentation audits and quality reviews.
- Coordinated new resident admissions, including assessments and bond negotiations.
- Organised and delivered staff training and education programs to strengthen capability and compliance awareness.
- Managed rostering, preventative maintenance schedules, and OH&S compliance.
- Oversaw financial management processes, including monthly budget monitoring and annual planning.
- Promoted the facility through marketing and public relations initiatives, maintaining occupancy.
- Chaired and participated in MAC, staff, resident, and management meetings to support collaboration and engagement.
- Liaised with external service providers to ensure effective delivery of contracted services.
- Provided 24/7 on-call leadership support, ensuring continuity of care and operational response.
- Drove continuous improvement initiatives, maintaining quality systems and enhancing resident outcomes.
Registered Nurse Div 1 Grade 2
Jolimont Endoscopy
09.2002 - 12.2008
Director of Nursing
Northwest Endoscopy Services
05.2001 - 08.2002
Practice Manager / Practice Nurse (Full Time)
Edwardes Street Family Clinic
04.2000 - 05.2001
Registered Nurse Grade 2 Year 6 (Part Time)
Northpark Private Hospital & Reservoir Private Hospital
05.1996 - 01.2000
General Nurse Training (Full time)
Preston and Northcote Community Hospital
08.1995 - 09.1998
Registered Nurse Grade 4a Year 2: (Part time)
Graceton Private Nursing Home
11.1996 - 07.1998
Registered Nurse Grade 2 – Day Procedure Unit (Full Time)
Frankston Hospital
02.1990 - 01.1996
Registered Nurse (full time)
Preston and Northcote Community Hospital
09.1984 - 12.1990
Education
Diploma - Nursing
Preston And Northcote Community Hopsital
Preston, VIC09-1988
Skills
- Clinical Governance and Compliance
- Leadership and Workforce Management
- Strategic and Operational Management
- Stakeholder engagement and relationship building
Certification
- Registered Nurse Division 1
- Current Police and NDIS Check
- Certificate in Clinical Governance - 2025
Timeline
Operations Manager – Aged Care Services
Fresh Hope Communities
10.2021 - Current
General Manager
Bethel Aged Care (Java Dale)
01.2017 - 07.2021
Quality and Customer Service Manager
Gold Age Australia
03.2014 - 01.2017
Facility Manager
McKenzie Aged Care – Newman’s on the Park
01.2013 - 03.2014
Facility Manager
Lilydale Aged Care
01.2011 - 01.2013
Care Coordinator/ Facility Manager
Arcare Latrobe
10.2009 - 12.2010
Registered Nurse Div 1 Grade 2
Jolimont Endoscopy
09.2002 - 12.2008
Director of Nursing
Northwest Endoscopy Services
05.2001 - 08.2002
Practice Manager / Practice Nurse (Full Time)
Edwardes Street Family Clinic
04.2000 - 05.2001
Registered Nurse Grade 4a Year 2: (Part time)
Graceton Private Nursing Home
11.1996 - 07.1998
Registered Nurse Grade 2 Year 6 (Part Time)
Northpark Private Hospital & Reservoir Private Hospital
05.1996 - 01.2000
General Nurse Training (Full time)
Preston and Northcote Community Hospital
08.1995 - 09.1998
Registered Nurse Grade 2 – Day Procedure Unit (Full Time)
Frankston Hospital
02.1990 - 01.1996
Registered Nurse (full time)
Preston and Northcote Community Hospital
09.1984 - 12.1990
Diploma - Nursing
Preston And Northcote Community Hopsital
CONFIDENTIAL CURRICULUM VITAE
PATRICIA FOLEY
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