Patricia Gorman
Maryborough,Queensland
Summary
Dynamic leader with a proven track record at Centacare, excelling in relationship building and operations oversight. Spearheaded initiatives that transformed team performance and significantly enhanced client satisfaction. Expert in staff training and conflict management, achieving high employee retention and operational efficiency. Skilled in database management, embodying exceptional leadership and team leadership qualities.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Area Manager
Centacare
04.2013 - Current
- Led a team to achieve orgainsational goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Completed Departmental reports
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Oversaw budget planning, strategy development, community outreach for organization.
- Supervised various locations, while maintaining high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated business by implementing practical networking techniques.
Volunteer
KIAROS Outside Ministry
06.2010 - 11.2020
- Supported Women who where impacted from having a loved one in prison.
- A part of the leadership team for 6 years
- Strengthened community bonds, participating in interfaith dialogues and events.
- Boosted donations to organization by strategizing and executing fundraising events.
- Trained up other volunteers to understand and run the program.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Strengthened volunteer team effectiveness by providing training sessions.
Sexual Assault Practitioner
Wide Bay Sexual Assault
08.2009 - 03.2013
- Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to clients..
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Increased client satisfaction scores through excellent communication, empathy, and understanding of individual client needs.
- Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
- Delivered exceptional care to diverse populations while respecting cultural differences and unique client requirements.
- Maintained up-to-date knowledge of industry trends, research findings to enhance clinical practice.
- Coordinated referrals to specialists for additional support.
- Completed intake, assessments and risk processes.
- Monitored and recorded clientst progress, prompting timely and appropriate interventions.
Play Group Coordinator
Hervey Bay Neighbourhood Centre
03.2007 - 08.2009
- Supported diverse learners by adapting activities and providing personalized attention, fostering an inclusive playgroup atmosphere.
- Established policies regarding health and safety protocols in the playgroup setting to reduce potential risks and ensure the well-being of all children under our care.
- Implemented data-driven strategies to monitor progress towards goals throughout the year continuously adjusting programming as needed based on feedback from parents or observations made by staff members.
- Incorporated feedback from parents regarding areas of improvement or suggestions for new programming ideas into future planning discussions with staff members in order to constantly evolve our approach to early childhood education.
- Promoted positive behavior among children through consistent reinforcement of rules and expectations, creating a respectful learning environment.
- Maintained accurate records of attendance, incidents reports, and developmental milestones to track progress over time effectively.
- Built strong relationships with families through open communication channels, enhancing trust between parents, staff, and the organization.
- Evaluated program effectiveness by conducting surveys, analyzing data, and making necessary adjustments to continually improve our service offerings for families.
- Enhanced playgroup experience by developing and implementing age-appropriate activities and programs.
- Coordinated special events such as field trips, holiday celebrations, and fundraisers to enrich the overall playgroup experience for both children and families.
- Recruited volunteers from various backgrounds to contribute diverse skills sets that enriched the overall educational experiences offered within the program setting.
Vacation Care Coordinator
Burrum Heads Community Centre
01.2005 - 10.2007
- Used company software and databases to maintain records of services performed and patient conditions.
- Developed strong relationships with community partners, facilitating referrals and collaboration.
- Coordinated a team of volunteers.
Education
Bachelor of Science - Human Services
University of Southern Queensland
Hervey Bay, QLD03-2009
Skills
- Relationship building and management
- Goals and performance
- Operations
- Staff training
- Database management
- Brainstorming ideas
- Recruitment and hiring
- Conflict management
- Leadership skills
- Team leadership
- Operations oversight
- Performance oversight
Timeline
Area Manager
Centacare
04.2013 - Current
Volunteer
KIAROS Outside Ministry
06.2010 - 11.2020
Sexual Assault Practitioner
Wide Bay Sexual Assault
08.2009 - 03.2013
Play Group Coordinator
Hervey Bay Neighbourhood Centre
03.2007 - 08.2009
Vacation Care Coordinator
Burrum Heads Community Centre
01.2005 - 10.2007
Bachelor of Science - Human Services
University of Southern Queensland
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