Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Patricia Harney

Merredin,WA

Summary

Excellent public relations and interpersonal communication skills with a demonstrated ability to liaise, consult, interpret and respond to people from diverse range of cultural backgrounds. Sound knowledge of Occupational health and safety. Decision making and analytical problem solving combined with advance organisational planning and time management skills to coordinate and prioritise tasks. A professional and diplomatic approach couple with a positive attitude, personality and supportive nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent Communication skills both written and verbal. Developed and maintained courteous and effective working relationships.

Overview

38
38
years of professional experience

Work History

Team Facilitator

Avivo
05.2018 - Current
  • Managed performance reviews for team members, providing constructive feedback and identifying opportunities for growth.
  • Proven ability to learn an quickly and adapt to new situations
  • Resolved problems, improved performances with staff
  • Used critical thinking to break down problems, elevate solutions and make strategic decisions
  • Handled customer complaints using strong engagement, research and issue resolution skills.
  • Delegating tasks and providing feedback
  • work well in a team setting providing support and guidance
  • Monitored progress on assigned tasks, prioritizing resources as needed to ensure timely completion of objectives.
  • Built and maintained professional relationships with Contractors and Stakeholders.
  • Enhanced team productivity by implementing efficient communication practices and streamlining processes.
  • Organized regular meetings to review progress towards goals, discuss challenges faced by the team, and strategise solutions together.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Promoted a culture of continuous improvement by encouraging feedback from all levels within the organization.
  • Resolved conflicts within the team by mediating discussions and promoting open communication among members.
  • Supportive Leadership
  • Working closely with Stakeholders and Government Bodies regarding funding requirements
  • Conducting Supervisions
  • Applying goals and outcomes
  • Adhering to OSH
  • Computer skills and Administrative role
  • Arranging and organising rosters
  • Interpersonal skills
  • Conducting Interviews
  • Adhering to funders requirements and guidelines
  • Currently working towards a Certificate iv in Community Services - Northam Tafe
  • Currently working towards a Certificate iv in Health and Nursing Studies - Northam Tafe

Support Worker

Avivo
03.2016 - 04.2018
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.

Communications Operator

Royal Australian Airforce
01.1986 - 01.2006
  • Received incoming calls and paged individuals and departments over PA system.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Regularly reviewed call logs for quality assurance purposes, identifying areas for improvement and implementing corrective measures as necessary.
  • Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
  • Reduced radio traffic congestion with effective use of communication channels and protocols.
  • Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
  • Performed data entry operations to update database with customer responses.
  • Developed strong relationships with local law enforcement agencies, facilitating seamless collaboration during joint operations.
  • Troubleshot issues with telephone equipment and software to keep systems functional.
  • Mentored new operators during their initial training period, providing guidance on best practices and company policies.
  • Streamlined communication processes for faster information exchange between departments and agencies.
  • Performed minor troubleshooting on communications equipment to alleviate downtime.
  • Contributed to a positive work environment by actively participating in team meetings and promoting open communication among colleagues.
  • Provided timely updates to field units during critical incidents, contributing to successful outcomes.
  • Maintained accurate records of all communications, ensuring reliable data for future reference and analysis.
  • Gained extensive knowledge in data entry, analysis and reporting.

Education

Qualaplegia

WA Quadriplegia Centre
Shenton Park, WA
06.2017

Certificate Iv Education Assistance - Disability

Queensland Tafe
Innisfail, QLD
02.2006

Skills

  • Facilitate group discussions
  • Work coordination
  • Team Communication
  • Referral Coordination
  • Individualised instruction
  • Team Management
  • Analytical and Critical thinking
  • Personnel records
  • OSH reporting
  • Conflict resolution
  • Supervision skills
  • Online training experience
  • Meeting facilitation

Additional Information

TRAINING COURSES I HAVE COMPLETED:


Qualapeliga Training

Huntington Disease

Motor Neurone Disease

Acquired Brain Injury Training Sir Charles Gairdner Hospital

Diabetes Training

Dementia Training

Epilepsy Training

Asthma Inhalers and Spacers Training

Dysphagia and Choking training

Urinary Catheter Care Education

Supervision Skills training

Peg feeding training

Introduction to Safety leadership and Culture Training

Handling Grievances

NDIS Overview, Access and Eligibility

NDIS Interpreting an NDIS plan

NDIS Error Training

NDIS Price changes - Shift Boundaries

NDIS Price Changes and NEW Budget Tool

De - escalation

Safe Guarding








Timeline

Team Facilitator

Avivo
05.2018 - Current

Support Worker

Avivo
03.2016 - 04.2018

Communications Operator

Royal Australian Airforce
01.1986 - 01.2006

Qualaplegia

WA Quadriplegia Centre

Certificate Iv Education Assistance - Disability

Queensland Tafe

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Patricia Harney