Patricia Hay
Moonah,TAS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Support Worker
Lifechoices Support
11.2023 - 01.2024
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Catering Manager
Legacy House
02.2017 - 12.2023
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Optimized inventory management processes, reducing waste while maintaining adequate stock levels for all events.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
Customer Service Cashier
Greenstore Cafe
01.2019 - 03.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Collaborated with team members to ensure smooth operations during peak hours.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Catering Assistant
Calvery Hospital
07.2008 - 05.2014
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Collaborated with team members to execute seamless catering events for clients.
- Supported efficient kitchen operations by maintaining a clean and organized workspace.
- Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
- Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
Education
Disability Support Worker - Certificate 3 Individual Support Worker
Work And Training
Moonah, TAS02.2023
Community Service Certificate 2 -
Campbell Page
04.2014
Year 10 -
Rosetta High School
Glenorchy, TAS12.1984
Skills
- Life Skills Development
- Transcription and Dictation
- Presentation Design
- Spreadsheet Development
- Daily Living Support
- Emotional Support
- Cleaning and Sanitizing
- Cultural Sensitivity
- Behavioral Support
- Documentation Abilities
- Recreational Activities
- Daily Living Assistance
- Mobility Support
- Mobility Assistance
- Meal Preparation
- Meal Planning and Preparation
- Effective communication
- Transportation assistance
- Organizational skills
- Decision-making
- Confidentiality and privacy
- Personal care assistance
- Adaptability and flexibility
- Medication administration
- Team collaboration
- First aid and CPR
- Health and safety awareness
- Professional boundaries
- Goal setting
- Active listening
- Time management
- Empathy and understanding
- Housekeeping tasks
- Patient Support
- Knowledge of Medical and Psychiatric Terminology
- Case Documentation
Certification
- Area of certification Training - Timeframe
Timeline
Support Worker
Lifechoices Support
11.2023 - 01.2024
Customer Service Cashier
Greenstore Cafe
01.2019 - 03.2022
Catering Manager
Legacy House
02.2017 - 12.2023
Catering Assistant
Calvery Hospital
07.2008 - 05.2014
Disability Support Worker - Certificate 3 Individual Support Worker
Work And Training
Community Service Certificate 2 -
Campbell Page
Year 10 -
Rosetta High School
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