Summary

Overview

Work History

Education

Skills

Languages

Timeline

Patricia Hidalgo Booc

Sydney ,NSW

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

years of professional experience

Work History

Sales Assistant / Trainer

Brand Collective - Shoes & Sox

08.2021 - 06.2023

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.
Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Collaborated with team members to achieve a cohesive and efficient store environment.
Met and exceeded sales targets consistently, contributing to overall team success.
Participated in ongoing training to stay updated on current products, promotions, and industry trends.

Operations and Logistics Manager

BOTEH

12.2021 - 12.2022

Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
Directed shipping and receiving of wide range of products daily.
Improved on-time delivery rates by optimizing transportation routes and scheduling.
Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
Resolved shipping discrepancies by coordinating customer and courier communications.

Assistant Manager

Accent Group - Nude Lucy

06.2023 - 07.2024

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Teamwear Operations Manager

Ultra Football

09.2019 - 09.2020

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.

Logistics and Distribution Co-ordinator

Hotsprings

07.2017 - 08.2019

Coordinated with sales and production teams to ensure accurate forecasting of product demand and efficient allocation of resources.
Streamlined distribution operations for faster order fulfillment and increased customer satisfaction.
Monitored equipment maintenance schedules to ensure optimal functionality and minimal downtime within the distribution center.
Assisted in the hiring, training, and performance evaluation of distribution center staff members.
Developed strong relationships with key vendors, negotiating favorable contracts for shipping services and supplies.
Collaborated with cross-functional teams to develop contingency plans for potential supply chain disruptions.

Sales Assistant

Witchery

12.2015 - 11.2017

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.

Store Manager

Seed Heritage

07.2013 - 11.2015

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Cluster Manager

Mimco

09.2012 - 05.2013

Implemented trending initiatives to help drive sales across cluster.
Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
Conducted mandatory health, safety and maintenance checks in cluster shops.
Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
Provided weekly income and quarterly cluster reports to company headquarters.
Fostered an inclusive, diverse, and supportive work environment by creating opportunities for open dialogue and encouraging employee engagement in cluster-wide initiatives.
Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.

Training and Development Coordinator

DHL Express

08.2010 - 09.2012

Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
Coordinated cross-functional team trainings for better workplace collaboration and communication.
Conducted regular skills assessments to track progress and adjust training plans accordingly.
Collaborated with management to identify skill gaps, aligning training initiatives with organizational goals.
Partnered with external vendors to source specialized training content when necessary, broadening the scope of available resources.
Promoted a positive learning culture by recognizing employee achievements during company meetings or newsletters.

Global Customer Sales Co-ordinator

DHL EXPRESS

09.2006 - 08.2010

Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Streamlined sales processes for improved efficiency and customer satisfaction.
Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.

Preferred Customer Associate

UPS

01.2004 - 09.2006

Streamlined the client onboarding process, resulting in improved efficiency and a higher retention rate.
Improved overall customer experience by providing expert guidance during product selection processes.
Contributed ideas for process improvements that led to increased efficiency within the department.
Balanced multiple priorities simultaneously, effectively managing time-sensitive tasks within a fast-paced environment.
Retained valuable accounts by identifying potential areas of concern and proactively addressing them before they became critical issues.
Conducted outbound calls to inform customers about new offers or promotions, boosting sales opportunities.
Resolved complex issues for clients, demonstrating exceptional problem-solving skills and attention to detail.
Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.

Executive Assistant

TNT Express

11.2002 - 12.2003

Handled confidential and sensitive information with discretion and tact.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Processed travel expenses and reimbursements for executive team and senior management group.
Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.