PATRICIA HILANEY
Grantham Farm,NSW
Summary
Strategic partnerships and client growth professional with 8+ years in aged care and stakeholder engagement. Currently leading the Ingenia partnerships function, overseeing cross-functional collaboration and partner communications. Skilled in account management, compliance, process design, and stakeholder development, with a focus on driving measurable growth and sustainable operations.
Overview
9
9
years of post-secondary education
9
9
years of professional experience
Work History
Aged Care Coordinator | De facto Partnerships Lead
SILVERCHAIN (formerly KinCare)
07.2025 - Current
- Served as the primary liaison for the Ingenia partnership, leading monthly meetings, pre-activity check-ins and ongoing stakeholder coordination across Ingenia and Silverchain leadership.
- Directly contributed to growth of the active Ingenia resident base from 40 to 180+ in 18 months - a 353% increase - through active partnership management, resident engagement, onboarding initiatives and monthly growth reporting.
- Lead end-to-end delivery of Health & Wellbeing partnership programs across multiple locations, coordinating presenters, catering, vendors, payments, meeting minutes, resident engagement activities and post-event evaluation.
- Represented Silverchain at regional initiatives, collaborating with Area Operations Managers and Care Partners to enhance brand visibility and align activities with regional priorities and growth opportunities.
- Managed stakeholder expectations and risks while facilitating collaboration among Ingenia and internal teams for compliant event materials.
- Built scalable event and partnership workflows from the ground up following a limited handover, creating repeatable processes that improve consistency, efficiency and sustainability of the partnerships function.
- Evaluated outcomes using resident surveys, partner feedback, and presenter debriefs to refine partnership activities for improved engagement and client experience.
Aged Care Specialist
KINCARE
01.2018 - 06.2025
- Delivered person-centred aged care support, enhancing client dignity and independence while ensuring service quality and compliance.
- Engaged face-to-face with prospective clients and support networks, fostering trust and guiding clients in navigating care options.
- Collaborated with multidisciplinary teams to implement care plans and maintain documentation, providing timely updates to clients and families.
Education
Bachelor of Communications - Public Relations
University of Technology Sydney
01.2014 - 11.2016
Cerdon College
Merrylands 01.2007 - 11.2012
Skills
- Strategic Partnerships & Account Management
- B2B partnerships
- Stakeholder Engagement
- Stakeholder management
- Commercial & Client Growth
- Client acquisition
- Event Coordination
- Event logistics
- Cross-functional Governance
- Cross-functional alignment
- Process Improvement & Digital Workflows
- Workflow automation
- Email marketing
- Leadership & Capability Building
- Staff onboarding
- Community Outreach
Accomplishments
- 353% growth in active Ingenia residents 40 to 180+ in 18 months
- DE FACTO partnerships leadership primary liaison for Ingenia
- EAST COAST event & partner delivery wellbeing initiatives
Timeline
Aged Care Coordinator | De facto Partnerships Lead
SILVERCHAIN (formerly KinCare)
07.2025 - Current
Aged Care Specialist
KINCARE
01.2018 - 06.2025
Bachelor of Communications - Public Relations
University of Technology Sydney
01.2014 - 11.2016
Cerdon College
01.2007 - 11.2012