Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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Patricia Lacerda

Patricia Lacerda

Summary


Highly organised and detail-oriented professional with a strong background in healthcare and aged care support, now transitioning into administrative and coordination roles. Experienced in managing staff schedules, responding to last-minute changes, and ensuring efficient service delivery in client-centred environments. Passionate about creating smooth rostering systems that balance employee needs with client care requirements. Proficient in using rostering software and maintaining accurate documentation in fast-paced care settings.

Overview

21
21
years of professional experience

Work History

Support Worker/ Aged Care Facility

Regal
02.2024 - Current


  • Assist with medication reminders and meal preparation tailored to dietary needs.
  • Provide compassionate care to elderly clients in their homes, including personal hygiene, mobility support, and companionship.
  • Collaborate with families and health professionals to ensure holistic support.
  • Monitor changes in client health and report concerns promp

RESTAURANT MANAGER

The Occidental Hotel
10.2013 - 10.2023


  • Managed team scheduling and rostering to optimize staffing and reduce labor costs
  • Recruited, trained, and supervised staff to maintain high performance
  • Controlled inventory and oversaw cost management
  • Implemented procedures to improve operational efficiency

ER NURSE

Hospital Santa Helena - São Paulo
01.2004 - 01.2011
  • Acquired extensive experience working in the urgency and emergency department during most of my tenure in this position.

Education

CERTIFICATE III - BUSINESS ADMINISTRATION

06.2017

GRADUATE CERTIFICATE - NEONATAL CARE

12.2005

BACHELOR'S DEGREE - NURSING

12.2004

Skills

  • Rostering & Workforce Coordination
  • Clinical & Aged Care Workflow Understanding
  • Time Management & Prioritisation
  • Verbal & Written Communication
  • Conflict Resolution & Adaptability
  • Shift Planning & Contingency Management
  • Staff Support & Leadership Awareness
  • Tech-savvy and quick to adapt to new systems
  • Strong Understanding of Duty of Care, Infection Control, and WHS

LANGUAGE

English
Portuguese

Timeline

Support Worker/ Aged Care Facility

Regal
02.2024 - Current

RESTAURANT MANAGER

The Occidental Hotel
10.2013 - 10.2023

ER NURSE

Hospital Santa Helena - São Paulo
01.2004 - 01.2011

CERTIFICATE III - BUSINESS ADMINISTRATION

GRADUATE CERTIFICATE - NEONATAL CARE

BACHELOR'S DEGREE - NURSING

Patricia Lacerda