Patricia Lacerda
Summary
Highly organised and detail-oriented professional with a strong background in healthcare and aged care support, now transitioning into administrative and coordination roles. Experienced in managing staff schedules, responding to last-minute changes, and ensuring efficient service delivery in client-centred environments. Passionate about creating smooth rostering systems that balance employee needs with client care requirements. Proficient in using rostering software and maintaining accurate documentation in fast-paced care settings.
Overview
21
21
years of professional experience
Work History
Support Worker/ Aged Care Facility
Regal
02.2024 - Current
- Assist with medication reminders and meal preparation tailored to dietary needs.
- Provide compassionate care to elderly clients in their homes, including personal hygiene, mobility support, and companionship.
- Collaborate with families and health professionals to ensure holistic support.
- Monitor changes in client health and report concerns promp
RESTAURANT MANAGER
The Occidental Hotel
10.2013 - 10.2023
- Managed team scheduling and rostering to optimize staffing and reduce labor costs
- Recruited, trained, and supervised staff to maintain high performance
- Controlled inventory and oversaw cost management
- Implemented procedures to improve operational efficiency
ER NURSE
Hospital Santa Helena - São Paulo
01.2004 - 01.2011
- Acquired extensive experience working in the urgency and emergency department during most of my tenure in this position.
Education
CERTIFICATE III - BUSINESS ADMINISTRATION
06.2017
GRADUATE CERTIFICATE - NEONATAL CARE
12.2005
BACHELOR'S DEGREE - NURSING
12.2004
Skills
- Rostering & Workforce Coordination
- Clinical & Aged Care Workflow Understanding
- Time Management & Prioritisation
- Verbal & Written Communication
- Conflict Resolution & Adaptability
- Shift Planning & Contingency Management
- Staff Support & Leadership Awareness
- Tech-savvy and quick to adapt to new systems
- Strong Understanding of Duty of Care, Infection Control, and WHS
LANGUAGE
English
Portuguese
Timeline
Support Worker/ Aged Care Facility
Regal
02.2024 - Current
RESTAURANT MANAGER
The Occidental Hotel
10.2013 - 10.2023
ER NURSE
Hospital Santa Helena - São Paulo
01.2004 - 01.2011
CERTIFICATE III - BUSINESS ADMINISTRATION
GRADUATE CERTIFICATE - NEONATAL CARE
BACHELOR'S DEGREE - NURSING
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