Patricia Lobo
Wembley,WA
Summary
Dedicated to providing customer and clients with the highest possible level of service. Ethical dealing with customers and staff. Extensive 30 years knowledge and application of government and agencies regulatory/legislative acts and explaining them to customers in a clear precise manner. Experienced in financial management and reconciliation. Comprehensive knowledge & experience of office systems & administrative procedures in Government agencies. Advanced computer skills. Ability to resolve conflict. Coordination and time management skills. Team Leader experienced in directing activities of workgroup's. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
5
5
years of professional experience
Work History
APS 5 Current – Probation Onboarding Team Leader
Department of Agriculture, Fisheries and Forestry's
2024.08 - Current
- Collaborate with divisional learning and development areas (L&D) and the Client Contact Group (CCG) training coordinator to arrange specific training delivery programs with non-BOD & L&D training providers, if required
- Mentor and support trainees during all Biosecurity Foundation Program (BFP) activities
- Set and maintain clear expectation on trainees' behaviours and performance base on core values and APS code of conduct
- Develop work plan learning agreements and ensure progression meets expectations to meet probation requirements
- Address underperformance early to coach and set performance improvement strategies
- Delivering assurance of individual learning through on the job coaching and on the job card assessments
- Lead by example and foster a positive work culture to meet departmental objectives along with embracing culture, diversity and inclusion principles
- Conduct fortnightly feedback sessions with each trainee, identifying their strengths and areas for improvement
- Continually discuss their work experiences and document those examples for use in the interim and final probation reports
- Provide fortnightly reports on their cohorts' progress to pom
- Complete trainee probation reports on time and to standard for provision to POM
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
APS 4 – Client contact group biosecurity officer
Department of Agriculture, Fisheries and Forestry's
2019.07 - 2024.08
- Provide on the job training, mentoring and feedback to team members
- Assist team members with complex enquiries and systems
- Scheduling
- Allocate and supervise movement of cars for inspectors and staff
- Coordinate and allocate overtime inspection booking requests
- Conduct and participate in project work
- Take See Secure Report (SSR) calls
- Perform quality check in National Appointment System (SWMS)
- Follow procedures in handing enquiries in accordance with work instructional material
- Respond to client enquiries using - Oracle knowledgeable, SharePoint, DAWR website…
- Monitor call queues and ensure coverage
- Make inspection appointments in National Appointment System (NAS)
- Keep up to date with changes to policies and procedures
- Assist with non-compliance decision making before referral to a team leader
- Provide input and feedback to the change processes
- Support and deliver departmental and team goals and strategies
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Skills
- Leadership
- Innovation
- Effectiveness
- Customer Service
- Ethical Dealing
- Regulatory & Legislative Knowledge
- Administrative Procedures
- Advanced Computer Skills
- Conflict Resolution
- Coordination
Skills and achievements
- Nominated for West Staff Recognition, Leadership - Innovation & effectiveness - outstanding contribution towards organization objectives & camaraderie, Department of Agriculture Fisheries and Forestry (DAFF), 01/01/24
- Secretary Award, In recognition Outstanding client service at first point of Contact., DAFF, 01/01/22
- Certificate of Appreciation, Contribution to Children in Care., DAFF, 01/01/20
References
Sean Maggs, Operational Manager (Probation Onboarding & Training Manager), Department of Fisheries and Forestry, 0435 284 918, Sean.Maggs@aff.gov.au
Timeline
APS 5 Current – Probation Onboarding Team Leader
Department of Agriculture, Fisheries and Forestry's
2024.08 - Current
APS 4 – Client contact group biosecurity officer
Department of Agriculture, Fisheries and Forestry's
2019.07 - 2024.08
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