Patricia Marshall
5 Matthew Ave Heckenberg ,NSW
Summary
Dynamic Operations Administrator with a proven track record at Veolia Environmental Services, excelling in enhancing communication and streamlining processes. Adept at customer engagement and conflict resolution, leverage strong verbal communication skills to foster positive relationships and drive efficiency, ensuring optimal team performance and satisfaction.
Overview
10
10
years of professional experience
Work History
Operations Administrator
Veolia Environmental Services
Wetherill Park, New South Wales
04.2024 - Current
- Supported operations team by handling all administrative tasks.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Streamlined operations by implementing efficient processes and procedures for administrative tasks.
- Supported operations team by handling all administrative tasks.
Customer Service Representative
Right2Drive
Liverpool, New South Wales
02.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Office Manager
Piringa Mental Health Services
Rotorua New Zealand, 3025
10.2021 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Office Manager
Francos Smash Repairs Pty Ltd
Wetherill Park, New South Wales
04.2015 - 10.2021
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Year 10 -
Rotorua Lakes High School
New ZealandSkills
- Verbal and written communication
- Customer engagement
- Customer support
- Staff training
- Team Training
- Inventory coordination
- Cycle counting
Timeline
Operations Administrator
Veolia Environmental Services
04.2024 - Current
Customer Service Representative
Right2Drive
02.2024 - 04.2025
Office Manager
Piringa Mental Health Services
10.2021 - 12.2023
Office Manager
Francos Smash Repairs Pty Ltd
04.2015 - 10.2021
Year 10 -
Rotorua Lakes High School
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