P A T R I C I A M C I N E R N E Y
Summary
Capable of identifying clients' needs, creating tailored solutions, and surpassing expectations. Communication and strategic thinking are two of my strongest skills. I have demonstrated the ability to lead cross-functional teams, increase client satisfaction, and contribute to the expansion of businesses. Experienced Office Management and Administration Professional experienced optimising productivity, efficiency and service quality across various environments.
Overview
11
11
years of professional experience
Work History
OFFICE MANAGER
COMPLETE PEST CO
01.2024 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
CLIENT MANAGER
GMEC - ACTION AUSTRALIA
01.2022 - 01.2024
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Managed a diverse portfolio of clients, ensuring optimal results by tailoring strategies to individual needs.
- Achieved revenue targets consistently by identifying upselling opportunities and securing long-term contracts with key accounts.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
DC SMOKE ALARMS SUPERVISOR
DC Electrical / DC Smoke Alarms
01.2022 - 01.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Scheduling jobs via SimPro
REAL ESTATE OPERATIONAL MANAGER
Trusted Pest Management
01.2018 - 01.2022
- As an Operational Manager I look after over 100 Real Estates and I am solely responsible for achieving above KPIs, liaising with Property Managers, Owners and Tenants.
- Provide clerical support to sales staff including sending promotional material to prospective customers
- Host monthly analysis meetings for upper management highlighting sales, trends and forecasting for future quarters
- Maintained calendars, schedules and coordinated with our stakeholders
- Implemented a new system to track our monthly newsletter.
- 25% profit increase in Real Estate Portfolio
- Maintained top 10 Real Estate companies year on year.
SUPERVISOR
General Pants and Co
01.2016 - 01.2018
SUPERVISOR =
Seed Heritage
01.2014 - 01.2016
Education
Diploma in Community Service -
TAFE - Southbank
01.2015
Graduated -
Mt. Alvernia
01.2010
Skills
- Customer Service
- Office Management
- Organisational Skills
- Customer Relations
- Scheduling and calendar management
- Staff hiring
- Employee Training
- Documentation and control
- Policy Implementation
- Workflow Optimization
References
- Steve Daher, National Accounts Manager, GMEC Solutions, 0410 496 919
- Biljana Stojanovska, Client Manager, Action Australia, 0433 358 840
- Eddie Gill, Office Manager, Trusted Pest Management, +6423 029 928, Eagill25@gmail.com
- Amy Barr, Store Manager, General Pants Co, 0415 631 986
Timeline
OFFICE MANAGER
COMPLETE PEST CO
01.2024 - Current
CLIENT MANAGER
GMEC - ACTION AUSTRALIA
01.2022 - 01.2024
DC SMOKE ALARMS SUPERVISOR
DC Electrical / DC Smoke Alarms
01.2022 - 01.2022
REAL ESTATE OPERATIONAL MANAGER
Trusted Pest Management
01.2018 - 01.2022
SUPERVISOR
General Pants and Co
01.2016 - 01.2018
SUPERVISOR =
Seed Heritage
01.2014 - 01.2016
Diploma in Community Service -
TAFE - Southbank
Graduated -
Mt. Alvernia
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