Hi, I’m
Patricia McIvor
Quality Assurance Officer
Mackay,QLD
Price is what you pay. Value is what you get.
Warren Buffett
Summary
Highly motivated a quick learner and have always been very focused on achieving my employees goals.I have worked over half of my life until had my first baby and haven't been back to work yet but am very willing now to get back into the workforce .
Overview
14
years of professional experience
1
Certification
Work History
NH Foods , Thomas Borthwicks And Sons
Quality Assurance Officer
03.2001 - 03.2008
Job overview
- Created and maintained quality management systems to align with industry standards.
- Recorded, analyzed, and distributed statistical information.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Monitored over 100 employees including supervisors per day
- Collected data from Animal Welfare handling from off loading of trucks of cattle all the way through every processing floor to loading out of product onto delivery trucks .
Cut Price Deli
Manager's Assistant
06.1997 - 02.2001
Job overview
- Managing Staff.
- Ordering stock.
- Customer service.
- Set up of front shop and security of shop lock up and open daily.
- Established and set up roosters.
- Increased product sales from product knowledge.
- Maintained great team performance and customer satisfaction daily.
Pitts Store
Shop Assistant
08.1995 - 08.1996
Job overview
- Stocking shelves fridges and freezers .
- Monitoring and Reordering stock.
- General set up and clean up of Cafe inside and out.
- Cooking for very busy lunch hour.
- Maintained customer satisfaction.
Angus & Robertson Bookworld
Sales Assistant
02.1995 - 09.1995
Job overview
- Customer Service and quality assurance.
- Processing of stock.
- Pricing of products.
- Monitoring and staking shelves with new products.
- Established relationships with customers to better assist them with their requirements.
- Displayed and designed book promotions in store.
AFS Pharmacy
Pharmacy Assistant
07.1994 - 12.1994
Job overview
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Gathered and bagged prescriptions and prepared extemporaneous pharmaceuticals.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Handled over 100 customers needs per day.
Education
North Mackay High SchoolMackay, QLD
High School Diploma
12.1993
Skills
- Discussion Management
- Design Standards
- Employee Supervision
- Corrective Actions
- Audit Programs
- Customer Relations
- Staff Training
- Process Improvement
- Defect Identification
- Cause and Effect Analysis
- Continuous Improvements
- Quality Assurance and Control
- Presentation Design
Certification
Meat Processing certificate 1 ,2 and 3
Animal Welfare certificate 1
Quality Assurance certificate
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Assurance Officer
NH Foods , Thomas Borthwicks And Sons
03.2001 - 03.2008
Manager's Assistant
Cut Price Deli
06.1997 - 02.2001
Shop Assistant
Pitts Store
08.1995 - 08.1996
Sales Assistant
Angus & Robertson Bookworld
02.1995 - 09.1995
Pharmacy Assistant
AFS Pharmacy
07.1994 - 12.1994
North Mackay High School
High School Diploma
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