PATRICIA MONAGHAN
Brisbane (South),QLD
Summary
Effective at working in fast-paced environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Methodical Visual Merchandiser offering [Number] years of experience creating memorable and effective visual displays for both interior and exterior applications. Skilled in acquiring and applying product knowledge to drive sales and manage overstock. Aiming to fulfill role of increased responsibility to contribute immediate value to [Company] team.
Overview
24
24
years of professional experience
Work History
Employment Coach
Workskills Australia
06.2023 - 12.2023
- Enhanced client employability by identifying skill gaps and providing targeted coaching sessions.
- Implemented strategies for overcoming common barriers to employment, such as lack of experience or outdated skill sets.
- Advised clients on appropriate workplace attire and professional etiquette, increasing their chances of success in securing employment.
- Implemented group workshops on various topics such as networking, personal branding, and time management, enhancing overall career readiness.
- Due to changes made within the organisation, I was made Redundant.
Customer Service Consultant - Call Centre
The Department Of Premier & Cabinet
11.2021 - 01.2022
- COVID-19 Response Unit.
- Handled high call volumes while maintaining a courteous and professional demeanour.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Provided feedback on potential areas for improvement within the department based on personal experiences and observations.
- Conducted thorough research on complex issues when required, ensuring accurate information was provided to customers at all times.
Merchandiser - Sales
Lincoln Sales Merchandising Solutions
01.2021 - 11.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Established strong vendor relationships to maintain and support business.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Disability Support Worker - Residential
Able Australia
01.2018 - 01.2021
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Drove clients safely to social activities and appointments.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
Support Worker - Aged Care Residential
Independent Health Care Services
09.2017 - 01.2018
- Developed trusting relationships with clients, establishing rapport and open communication.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
Self-Employed Beauty Therapist/Nail Technician
Self-employed - Hair & Beauty Secrets.
01.2015 - 01.2017
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Monitored current trends to understand fashions and better serve customer needs.
- Handled customer complaints and concerns professionally and swiftly, ensuring satisfactory resolution and maintaining overall client satisfaction levels.
- Streamlined appointment scheduling processes for better time management and increased efficiency.
- Boosted employee morale through effective communication, fostering a supportive work atmosphere conducive to productivity growth.
- Established strong relationships with suppliers for access to exclusive product lines, elevating the quality of services offered at the salon.
Customer Care Consultant - Contact Centre
Miele ANZ
02.2011 - 02.2013
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
Beauty Therapist/Licensed Nail Technician
Davana Nails
01.2006 - 01.2011
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Beauty Therapist
Chevron Beautique,
02.2004 - 02.2006
Beauty Therapist
Fair Beauty Salon
07.1999 - 01.2004
Education
Certificate III - Individual Support Aging, Home & Community
HERC Health Education
Hobart2017
Certificate IV - Small Business Management
Mission Australia
Hobart, TAS2015
Skills
- Organization
- Call Centre Operations
- Relationship Building
- Sales expertise
- Account Management
- Customer Service
- Customer Relationship Management
- Documentation And Reporting
- Brand representation
- Product Knowledge
- Calm and Professional Under Pressure
- Follow-up skills
Accomplishments
● Recognised and Awarded Employee of the Month at Able Australia 27/3/2019 for Continued compassion and commitment to the people you support.
● Recognised and Awarded Employee of the Month at Able Australia on 7/2/2020 for My tireless support of a client especially in the hospital setting.
Timeline
Employment Coach
Workskills Australia
06.2023 - 12.2023
Customer Service Consultant - Call Centre
The Department Of Premier & Cabinet
11.2021 - 01.2022
Merchandiser - Sales
Lincoln Sales Merchandising Solutions
01.2021 - 11.2021
Disability Support Worker - Residential
Able Australia
01.2018 - 01.2021
Support Worker - Aged Care Residential
Independent Health Care Services
09.2017 - 01.2018
Self-Employed Beauty Therapist/Nail Technician
Self-employed - Hair & Beauty Secrets.
01.2015 - 01.2017
Customer Care Consultant - Contact Centre
Miele ANZ
02.2011 - 02.2013
Beauty Therapist/Licensed Nail Technician
Davana Nails
01.2006 - 01.2011
Beauty Therapist
Chevron Beautique,
02.2004 - 02.2006
Beauty Therapist
Fair Beauty Salon
07.1999 - 01.2004
Certificate III - Individual Support Aging, Home & Community
HERC Health Education
Certificate IV - Small Business Management
Mission Australia
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