Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Nichols

Traralgon

Summary

Dedicated Support Worker with a proven track record at Simply Helping, enhancing client wellbeing through personalized daily living assistance and emotional support. Skilled in relationship building and health and safety awareness, I fostered independence and social engagement, significantly improving client satisfaction and quality of care. Professional caregiver with strong background in providing comprehensive support services. Adept at fostering collaboration within teams and ensuring needs are met efficiently. Skilled in crisis intervention, emotional support, and daily living assistance. Reliable and adaptable, consistently contributing to positive outcomes for clients and colleagues.

Overview

39
39
years of professional experience

Work History

Support Worker

Simply Helping
09.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Kept clients engaged in social networks and communities for personal health and growth.

Domestic /Personal Care Assistant

Choice Support Services
03.2020 - 03.2023
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.

Domestic Support Worker

MSWA (Multiple Sclerosis Society of Western Australia
03.2020 - 03.2022
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.

Home Service Assistant

Benetas Home Care Services
02.2016 - 12.2019
  • Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
  • Assisted team members in improving workflow efficiency by sharing best practices.
  • Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
  • Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
  • Ensured compliance with company policies and industry regulations, protecting both clients'' interests and the organization''s reputation.

Cleaner

Dalkeith Heights Independent Living
01.2016 - 12.2016
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.

Fundraising Coordinator

Kosciusko Street Primary School
01.2012 - 01.2016
  • Established strategic partnerships with local businesses to secure sponsorships and in-kind donations.
  • Planned and implemented fundraising events.
  • Planned and coordinated fundraising events.
  • Increased donor engagement by developing and implementing targeted fundraising campaigns.
  • Enhanced donor retention rates with consistent communication strategies and personalized outreach efforts.
  • Mentored junior staff members in best practices for effective relationship building with donors and prospects.
  • Boosted fundraising revenue through effective grant writing and persuasive appeals to donors.
  • Organized informative presentations for potential supporters, increasing awareness of the organization''s mission and impact.
  • Collaborated with senior leadership to identify funding objectives and devise workable development plans.

Consultant

Body Shop
01.2012 - 11.2015
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Enhanced communication among team members to foster collaborative and supportive work environment.

Senior Childcare Aide

Fremantle Children Services
02.1993 - 12.1994
  • Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
  • Managed behavioral issues in a calm, professional manner, utilizing effective behavior management techniques.
  • Increased language skills through engaging read-alouds, storytelling sessions, and interactive word games.
  • Contributed towards regular evaluations of existing policies or procedures within the childcare setting – suggesting improvements where needed.
  • Coordinated outdoor play activities that encouraged physical exercise while also teaching teamwork principles.
  • Implemented creative art projects as a means of self-expression and exploration for the children in care.
  • Supported child development by implementing age-appropriate learning materials and activities.
  • Maintained accurate records of each child''s progress, sharing updates with parents during conferences.

Junior Day Care Aide

Karratha Daycare
01.1987 - 12.1994
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Boosted children''s social skills development through group projects and collaborative games.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Applied play-based strategies to provide diverse approaches to learning.

Education

Education And Certificates

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support
  • Cleaning and sanitizing
  • Confidentiality and privacy
  • Daily living assistance
  • Play-based learning
  • Problem-solving
  • Relationship building
  • Lesson planning
  • Maintaining safety
  • Sensory activities
  • Caregiver communication

Timeline

Support Worker

Simply Helping
09.2023 - Current

Domestic /Personal Care Assistant

Choice Support Services
03.2020 - 03.2023

Domestic Support Worker

MSWA (Multiple Sclerosis Society of Western Australia
03.2020 - 03.2022

Home Service Assistant

Benetas Home Care Services
02.2016 - 12.2019

Cleaner

Dalkeith Heights Independent Living
01.2016 - 12.2016

Fundraising Coordinator

Kosciusko Street Primary School
01.2012 - 01.2016

Consultant

Body Shop
01.2012 - 11.2015

Senior Childcare Aide

Fremantle Children Services
02.1993 - 12.1994

Junior Day Care Aide

Karratha Daycare
01.1987 - 12.1994

Education And Certificates

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Patricia Nichols