PATRICIA PAPASOTIRIOU

Communication & Customer Service

• Effective Communication
• Customer Service
• People Skills
• Liaison Skills
• Conflict Resolution & Dispute Management

Accounts & Finance

• Accounts Receivable & Payable
• Invoicing (including experience with Xero)
• Debt Collection & Payment Follow-Up
• Issuing Demand Letters
• Payment Plan Negotiation
• Budgeting Support
• High Level of Confidentiality & Accuracy

Administration & Office Support

• Clerical & Organisational Skills
• Typing (55 wpm)
• Data Entry & Record Keeping
• Telephone Systems & Office Equipment
• Remote Work & Time Management
• Use of Microsoft Office Suite

Systems & Technology

• CRM and Online Booking Systems
• Client Management Systems (NDIS, CHSP)
• Cloud-Based CRM & Accounting Systems
• Assistive Technology
• Social Media Management

• Provided virtual receptionist services, including taking incoming calls, booking clients, and assisting with inquiries.
• Handled invoicing, sales, staff management, recruitment, and training.
• Managed the company's social media presence.
• Work from Home

• Assisted with the administration of the business, including preparing and lodging BAS statements, banking, and completing taxes.
• Worked from Home

• Assisted individuals with disabilities with daily needs, including shopping, banking, and medication.

• Performed office duties, merchandising, sales, and data entry.