Patricia Perez

• Partner with TPA and Legal teams to achieve successful claim settlements.
• Provide outstanding service to all stakeholders, promoting effective, and lasting business relationships.
• Collaborate with many teams with in the business to develop networks.
• Achieve successful business outcomes by developing unique goals in a specialised team.
• Work with and support other ICP's and TPA to continually improve the experience of our injured team and claim outcomes.

• Area Injury Recovery Support for 2 Groups in Region 7 NSW
• Parental Leave reliefs for Zones 1, 2, 3 & 4

• Injury Recovery Support for 94 stores in Zones 5 & 6 NSW from Feb 2015
• Implement and embed our Injury Recovery Process with all Store Leadership teams and Senior Leadership teams.
• Ongoing coaching, mentoring and support for all Store Leadership teams to provide excellent Care for our Injured team
• Partner with 6 Case Managers, Team leader & Group Manager at our TPA
• Conduct quarterly claim reviews of all claims with the business and TPA
• Manage all Early Intervention cases & work with FPES & GP telehealth Doctors for best injury recovery within the program framework
• File Audits of both claims and IE cases
• Manage a high level of claims >200 claims and early intervention cases >80
• Maintain a RTW rate to 75% or higher
• Maintain compliance to 80% or higher
• Partner with Safety & Wellbeing Partners
• Partner with Operations Manager and Group Managers
• Partner with Zone TXP
• Identify gaps or possible improvements - Develop processes (ie electronic files, end to end RP, IMS, Care Conversations) to work efficiently and to provide excellent Care

Responsible for the creation of the process and strategic development of 3rd party recoveries for Woolworths Group.

Customer Service Checkout Operator - Eastlakes

Customer Service 2ic - Eastlakes

Customer Service Manager - Eastlakes, Rockdale, Chullora

Administration Manager & SSM - Eastlakes, Double Bay, Hillsdale, Eastgardens, Campsie, Burwood Westfield, Newington

Assistant Store Manager - Ashfield, Chullora