Summary
Overview
Work History
Education
Skills
Timeline
Generic

PATRICIA RAKICH

Swan View

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

18
18
years of professional experience

Work History

Operations Clerk

Carpet Call
03.2021 - Current
  • Facilitated smooth communication between departments by acting as a liaison, sharing relevant information and updates as necessary.
  • Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
  • Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
  • Assisted in training new employees, providing guidance on company procedures and best practices for operations clerks.
  • Demonstrated strong attention to detail while reviewing contracts, invoices, and other documents for accuracy and completeness before processing or filing them away.
  • Provided administrative support during peak periods or absences of key personnel; adapted quickly to changing demands without compromising productivity levels across various teams/departments within the organization.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Service Manager

Kresta Holdings
01.2016 - 12.2020
  • Maintain workplace ethical standards and professionalism
  • Compliance to Occupational Safety and Health standards
  • Followed up with customers during and after installations to verify satisfaction.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Met with customers to discuss service needs and offer available solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Store Manager

Vista/Kresta Holdings
01.2012 - 01.2016
  • Maintain workplace ethical standards and professionalism
  • Compliance to Occupational Safety and Health standards
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager

Subway
01.2009 - 01.2012
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Tracked food production levels, meal counts and supply costs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw training of all team members.
  • Set schedules for staff by planning and designating shifts and hours.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Reduced health risks and safety hazards by creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.

Manager

Qantas Valet Parking
01.2008 - 01.2009
  • Parked vehicles in visually appealing ways to attract customer attention
  • Picked up and delivered customers using company vehicle
  • Added and maintained key tags, inspection decals for vehicles on parking lot.
  • Assisted service staff with moving automobiles to keep operations running smoothly.
  • Prepared operational reports or records for review.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Explained parking rates and retrieval procedures to guests upon arrival.
  • Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
  • Patrolled area to prevent thefts of parked cars or items in cars.

Valet Parking Attendant

Skypark Valet
01.2007 - 01.2008
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
  • Directed patrons to designated parking spaces.
  • Explained parking rates and retrieval procedures to guests upon arrival.
  • Patrolled area to prevent thefts of parked cars or items in cars.
  • Inspected vehicles prior to parking and during retrieval to detect damage.
  • Used booking software to record customer name, make and model of vehicle and length of stay, maintaining up-to-date log.
  • Issued and collected number tags and provided parking instructions to customers to maintain efficient vehicle flow.
  • Answered general questions about parking fees, facilities and directions.
  • Assessed condition of customer vehicles both before and after parking to verify condition of vehicles.
  • Arranged for illegally parked or abandoned vehicles to be towed.
  • Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
  • Collected parking fees from customers based on charges for amount of time parked or standard lot fee.
  • Reviewed driver IDs before allowing entrance parking area or drive vehicles.
  • Parked and retrieved cars according to customer needs.
  • Handled cash, made accurate change and maintained balanced cash drawer.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Moved cars around lot to increase space efficiency.
  • Delivered above and beyond service to VIP guests at property.
  • Removed safety hazards, soiled items and trash from customer areas.

Education

Diploma - Retail Management

Retail Institute
01.2016

Operations Level Three - Handcuffs/Valiant Training Level Three Security, Operations Level Two Security

Baton
01.2009

High School - undefined

Cyril Jackson Senior High School
01.1986

Skills

  • Documentation and reporting
  • Proficient in Excel
  • Customer Service Management
  • Team Leadership
  • Scheduling
  • Reception Duties
  • Creative thinking
  • Organizational skills
  • Relationship building
  • Conflict Resolution
  • Scheduling appointments
  • Microsoft office
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Operational excellence
  • Maintaining records
  • Client relations
  • Teamwork and collaboration

Timeline

Operations Clerk

Carpet Call
03.2021 - Current

Service Manager

Kresta Holdings
01.2016 - 12.2020

Store Manager

Vista/Kresta Holdings
01.2012 - 01.2016

Store Manager

Subway
01.2009 - 01.2012

Manager

Qantas Valet Parking
01.2008 - 01.2009

Valet Parking Attendant

Skypark Valet
01.2007 - 01.2008

Operations Level Three - Handcuffs/Valiant Training Level Three Security, Operations Level Two Security

Baton

High School - undefined

Cyril Jackson Senior High School

Diploma - Retail Management

Retail Institute

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