Patricia Reynolds
Young,Australia
Summary
My objective in the workplace is to be successful and find fulfillment in my chosen role. I believe the essence to achieving this is to work hard, honestly and reliably.
Overview
31
31
years of professional experience
Work History
Administration Manager/Licensed Funeral Director
Central West Funerals
Grenfell, NSW
11.2024 - Current
- Transfer of the Deceased.
- Meet with Family of deceased
- Make arrangements for funerals, and liaise with internal and external stakeholders.
- Liaise with internal and external stakeholders
- Mortuary Care Director of Funeral Services.
- Director of Funeral Services
- Banking report management: management of day-to-day operations of the office.
- Exceptional Customer Service Database and Other Records Management: File Management – Electronic and Manual.
- Database and other records management File management – electronic and manual
- Maintain strong interpersonal and communication skills
- Liaison with government bodies and other agencies
- Developing strong relationships with suppliers and company representatives and community members
Regional Administration Manager
Sparkle Sisters Cleaning and Organising
Hilltops District, NSW
02.2024 - 10.2024
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Developed strategies for improving operational effectiveness and efficiency.
- Organized and maintained documents, files and records.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
Administration Manager
Penrose Funerals
Young, Australia
01.2020 - 01.2024
- Transfer of Deceased
- Meet with Family of deceased
- Make arrangements for funerals
- Liaise with internal and external stakeholders
- Mortuary Care
- Director of Funeral Services
- Banking
- Report management
- Management of Day to day operations of office
- Exceptional Customer Service
- Database and other records management
- File management - electronic and manual
- Maintain strong interpersonal and communication skills
- Liaison with government bodies and other agencies
- Developing strong relationships with suppliers and company representatives and community members
- Manage competing demands
Administration Officer
Hallmark Orchards
Young, Australia
01.2019 - 01.2020
- Management of Day to day operations of business
- Management of Staff Roster
- Input picking tallies into payroll system / Data entry
- Payroll management
- Exceptional Customer Service
- Database and other records management
- Marketing, Advertising and promotional activities including social media and website development
- File management - electronic and manual
- Maintain strong interpersonal and communication skills
- Liaison with government bodies
- Developing strong relationships with suppliers and company representative and community members
- Manage competing demands
Proprietor
Harvey Norman Young
Young, Australia
01.2006 - 01.2019
- Management of Day to day operations of business
- Management of Staff Roster
- Payroll management
- Exceptional Customer Service
- Staff training, mentoring and leadership
- General Banking and ledger management
- Work Health Safety Control Officer
- Stock Purchasing, control and theft prevention
- Key Performance Indicator Goal setting and mentoring
- Setting and maintaining budget
- Store Merchandising
- Database and other records management
- Cashier (tills etc)
- Marketing, Advertising and promotional activities including radio advertisements, VIP Nights etc
- Maintain strong interpersonal and communication skills
- Supporting community events / fundraising / sponsorship
- Stocktake of store
- Liaison with government bodies
- Developing strong relationships with suppliers and company representative and community members
- Opening and closing of store
- Maintaining Security of store and security procedures
- Manage competing demands
- Financial and HR Reporting to head office
Owner / Manager
Retravision Young
Young, Australia
01.2004 - 01.2006
- Management of Staff Roster
- Payroll management
- General Banking and ledger management
- Work Health Safety control
- Stock Purchasing, control and theft prevention
- Key Performance Indicator Goal setting and mentoring
- Setting and maintaining budget
- Store Merchandising
- Customer Service
- Staff training and mentoring
- Cashier (tills etc.)
- Advertising and promotional activities including radio advertisements
- Supporting community events / fundraising / sponsorship
- Stocktake of store
- Liaison with government bodies
- Developing strong relationships with suppliers and company representative
- Opening and closing of store
- Maintaining Security of store and security procedures
Service Supervisor
Woolworths Young
Young, Australia
01.1994 - 01.1997
- Customer Service
- Telephone Enquiries
- Staff Management
- Balancing of Tills
- Checkout Operations
Education
Quality, Safety and You -
NDIS Worker Orientation Module
01.2020
OHS Emergency Planning -
First Aid
01.2019
OHS Thinksafe Program Induction -
01.2019
Terms and Conditions of Employment -
01.2019
Provide First Aid E-Learning -
Rapicare
01.2018
Year 10 -
Young High School
Young01.1996
Skills
- Operational management
- Customer service
- Records management
- Financial reporting
- Staff training
- Vendor relations
Hobbies and Interests
- Spending quality time with family and friends
- Gardening
- Photography
- Design
- Reading
- Yoga
Community Service
- Representative of Local Health Advisory Group (LHAC) - Young Region
- Representative of LHAC Sub Committees - Mental Health and Maternity Working Party
- Consumer Representative and Steering Committee Member - Patient Reported Measures for Murrumbidgee Local Health District
- Community Advisory Advocate - Young Hospital Maternity Committee
- Organiser of Boutique Community Markets - Young Region
- Young Junior Rugby League - provide help and assistance as needed
- Young Rugby League Club - Canteen Manager 2020
References
- Dr Paul Sevier, Retired General Practitioner, 0408 866 218
- David Hamblin, Pharmacist, Hamblin's AMCAL Pharmacy Young, 02 6382 2455
- Michael Peacock, Funeral Director / Celebrant, 0421 175 612
Attributes
- Honest
- Reliable
- Efficient
- Hardworking
- Loyal
- Punctual
- Dedicated
- Ability to work under pressure
- Conflict resolution
- Self-motivated
- Leadership
- Multi-tasking
References
References available upon request.
Timeline
Administration Manager/Licensed Funeral Director
Central West Funerals
11.2024 - Current
Regional Administration Manager
Sparkle Sisters Cleaning and Organising
02.2024 - 10.2024
Administration Manager
Penrose Funerals
01.2020 - 01.2024
Administration Officer
Hallmark Orchards
01.2019 - 01.2020
Proprietor
Harvey Norman Young
01.2006 - 01.2019
Owner / Manager
Retravision Young
01.2004 - 01.2006
Service Supervisor
Woolworths Young
01.1994 - 01.1997
Quality, Safety and You -
NDIS Worker Orientation Module
OHS Emergency Planning -
First Aid
OHS Thinksafe Program Induction -
Terms and Conditions of Employment -
Provide First Aid E-Learning -
Rapicare
Year 10 -
Young High School