Patricia Tuivai

- Attended multiple weeks of trainings in perfecting customer service. High knowledge of conflict resolution techniques and safety procedures to remain current on new requirements and procedures.

- Delivered onboard customer service including food and beverage service.

- Dealt with mechanical and passenger emergencies according to standards.

- Team Leader in multiple occasions, organizing the galley and carts, leading the cabin flight attendants on full capacity flights.

- Followed safety, passenger and supply pre-flight checklists.

- Greet and acknowledge passengers ensuring they are comfortable.

- Responded to medical emergencies as needed during flights.

- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and efficiently

-Anticipated needs of passengers to enhance comfort and promote enjoyable flight.

• Employee Of The Year Award 2019
  - Effectively demonstrates being a provider of attentive service through interacting with a variety of customers on a daily basis. Responsibilities
  include of Order Taking, Payments/Closing, Serving Food and Drinks, Cleaning the Cafe's Perimeters and anticipating guests needs to ensure they
  are welcomed with an option always suitable to them.
  - I have advanced to working in the kitchen as a ‘Sender' being responsible for facilitating kitchen orders, maintaining quality control, and being successful with communicating with the wait staff and chefs.
  -Working in a fast paced environment showcases my ability to multitask, work and communicate well under pressure and focus skills.
  - Trained and mentored up to a number of new employees.
  -Being exposed to catering to a range of customers, I am capable of identifying
  language barriers and managing them with problem solving solutions in a respectful and patient manner to ensure needs are met.

• Demonstrating being an asset to a team, I support the employer by providing
  my time and assistance in the newly opened branch continuing the same customer orientated responsibilities to ensure service is professional and
  customers are satisfied.
  
  

• Highest QA 2021 "Highest recorded QA Score 6 times in a row, indicating a full grasp of all the processes and knowledge of the
  systems" Award
• "WFM Team Appreciation 2022" Award
  Executed respectful customer service through affiliated known brands- I have demonstrated:
  - Provided prompt customer support with a professional, friendly, and patient attitude through in bound and out bound calls.

- Strong computer literacy and technical abilities.
- Daily telecommunication to ensure client satisfaction is given alongside problem solving strategies.
- Trained new hires- Being an example of organization through my note taking and presented my notes to a new group of hires.
- Listened and diagnosed clients requests over the phone executing patience to maximise the quality of the conversation, ensuring the correct details are obtained.
- Effectively multitasking and managing time to ensure priority work orders are assigned in a given time frame.
- Utilize my spare time to action other things that need to be completed.

• Required work experience for Hospitality course subject in Year 12
• Encompassed duties such as stewarding; room service; kitchen aid and housekeeping.