Patricia Turner
Eatons Hill
Summary
Accomplished Nursing Director at Community and Oral Health, adept in strategic planning and team building, significantly enhanced service delivery and resident care. Leveraged expertise in operations management and problem-solving to navigate complex projects, achieving notable improvements in team performance and financial health. Cultivated strong relationships, driving innovation and compliance across high-stakes environments.
Results-driven leader with strong background in strategic management and organisational growth. Skilled in developing and implementing effective business strategies, optimising processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
17
17
years of professional experience
Work History
Nursing Director Halwyn Centre
Community and Oral Health
09.2018 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed health service budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls through ongoing review of staff practices/processes and the implementation of education systems to ensure alignment with existing/updated policies/ procedures and legislation ensuring continued compliance with regulatory requirements (ie National Disability Insurance Scheme (NDIS) and the National Safety & Quality Health Service (NSQHS) standards).
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on resident care provision; staffing and service operations.
- Cultivated and strengthened lasting Metro North and external contractor team relationships using strong issue resolution and dynamic communication skills during complex projects to ensure project success as per expected outcomes e.g. Halwyn Centre refurbishment project.
- Navigated the health service through periods of significant change, maintaining focus on long-term strategic goals e.g. Halwyn Centre refurbishment project.
- Boosted resident/family/guardian satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Strengthened financial health with rigorous cost control measures and upskilling of staff to ensure optimisation of revenue enhancement strategies e.g. National Disability Insurance Agency (NDIA) revenue
- Implemented innovative solutions to solve complex problems, resulting in enhanced resident care and safety and staff satisfaction and wellbeing.
- Developed and maintained positive and collaborative relationships with industrial bodies (e.g. Queensland Nurses and Midwifery Union) to ensure the services ongoing alignment with enterprise bargaining agreements and staff satisfaction.
Nursing Director Aged Care
Community and Oral Health
04.2016 - 09.2018
- Provided expert nursing leadership and operational management efficiency relevant to complex and high care aged care services to achieve the highest standard in clinical governance and service delivery whilst maintaining aged care accreditation and health service standards.
- Developed and maintained high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Led diverse teams to exceed benchmarks for service delivery, staying on top of challenging schedules with multiple competing timelines.
- Fostered a culture of innovation, encouraging development of resident focused solutions to continually enhance the quality and safety of resident care.
- Monitored and maintained key performance indicators, such as optimal occupancy rates, to meet financial targets and customer need expectations.
Nursing Director Ashworth House
Community and Oral Health
05.2008 - 04.2016
- Maintained accountability for nursing and operational activities and contributed to the strategic and operational policy developments and implementation.
- Maintained accountability and management of cost-efficient management of the health service whilst maintaining ongoing aged care accreditation compliance.
- Provided leadership in creating a culture of planning and ongoing development which informed future direction that valued innovation, contemporary models of care, evidence-based practice and workforce development.
- Functioned within a leading role in the planned closure of the health service including the decanting of residents to alternate aged care accommodation in consultation and collaboration with residents/families/guardians/alternate aged care providers and liaising with staff/industrial partners/alternate employing organisations whilst ensuring compliance with human resource regulations and requirements.
Education
Graduate Certificate - Health Science (Health Service Innovation)
Queensland University of Technology
Brisbane, QLD08-2023
Brisbane, QLD
11-2011
Graduate Certificate - Education
University of Southern Queensland
Toowoomba, QLD02-2005
Master of Nursing -
University of Southern Queensland
Toowoomba, QLD02-2003
Skills
- Team building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- Budget control
- Legal and regulatory compliance
- Human resources management
- Problem-solving
- Time management
- Multitasking and organization
Accomplishments
- Ongoing maintenance in National Disability Insurance Scheme (NDIS) and National Safety and Quality Healthcare (NSQHS) Standards
- Liaised and collaborated with diverse teams including the Metro North Project Team; Community and Oral Health Executive Team and an externally contracted building team (Apollo) to successfully undertake a large and complex multi-million dollar refurbishment to Halwyn Centre whist maintaining business as usual with minimal impact to residents and staff.
- Overhauled and implemented improved National Disability Insurance Agency (NDIA) claiming processes which resulted in the achievement of ongoing significant increases in NDIA funding remenuration.
Timeline
Nursing Director Halwyn Centre
Community and Oral Health
09.2018 - Current
Nursing Director Aged Care
Community and Oral Health
04.2016 - 09.2018
Nursing Director Ashworth House
Community and Oral Health
05.2008 - 04.2016
Graduate Certificate - Health Science (Health Service Innovation)
Queensland University of Technology
Graduate Certificate - Education
University of Southern Queensland
Master of Nursing -
University of Southern Queensland
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