Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
References
Timeline
Generic

Patricia Wachsmuth

Sydney,NSW

Summary

Results-driven, professional, focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication. Highly organized and proactive, with a solid understanding of scheduling actions and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Café Server

ココカ古書店 Book cafe & Bar &Taiyaki
Tamano, Japan
04.2025 - 05.2025
  • Communicated with guests to record orders and assess needs.
  • Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
  • Consistently received positive feedback from customers for exceptional communication skills and attentiveness to their needs.
  • Operated cash registers to process cash, credit and debit transactions.

Front Desk Agent

NISADE Alpine Developments
Rusutsu, Japan
11.2024 - 03.2025
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Provided service across other hotel departments as cleaning and restocking guest rooms by replacing used towels and linens vacuuming floors, making beds, and refill bathroom items.

Dispatcher Clerk

DLS Schmitt
Strehla, Germany
09.2021 - 10.2024
  • Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
  • Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
  • Developed contingency plans for unexpected disruptions in service delivery or personnel availability.
  • Directed dispatching, routing, and tracking of five company-owned trucks.

Production Worker

DLS Schmitt
Seerhausen, Germany
08.2020 - 09.2021
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Assisted with the implementation of lean manufacturing principles, resulting in reduced waste and increased overall efficiency within the production facility.

Interior Designer

HAMMER Heimtex
Torgau, Germany
08.2019 - 07.2020
  • Provided exceptional customer service throughout the entire design process, ensuring timely communication with clients at all stages.
  • Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
  • Enhanced client satisfaction by delivering innovative and functional interior design solutions.
  • Stayed up-to-date on industry developments by attending trade shows, workshops, networking events, consistently honing expertise in the field.

Interior Designer Trainee

HAMMER Heimtex
Zeithain, Germany
08.2016 - 07.2019
  • Participated in client meetings to gather information on their preferences, needs, and budgets for successful project outcomes.
  • Managed project documentation including purchase orders invoices tracking sheets ensure accurate record keeping.
  • Provided in-home consultations and space planning and coordinated colors, finishes and fabrics to match.
  • Assisted clients with budget considerations and made recommendations for furniture, wall hangings, curtains and window decorations.

Education

Secondary School Diploma -

Secondary School Strehla
Strehla
07.2016

Skills

  • Scheduling Coordination
  • Route Planning
  • Client Communication
  • Analytical Ability
  • Digital Design (Procreate)

Hobbies and Interests

  • Snowboarding
  • Windsurfing
  • Sewing
  • Scuba diving

Certification

  • NSW Responsible Service of Alcohol

References

References available upon request.

Timeline

Café Server

ココカ古書店 Book cafe & Bar &Taiyaki
04.2025 - 05.2025

Front Desk Agent

NISADE Alpine Developments
11.2024 - 03.2025

Dispatcher Clerk

DLS Schmitt
09.2021 - 10.2024

Production Worker

DLS Schmitt
08.2020 - 09.2021

Interior Designer

HAMMER Heimtex
08.2019 - 07.2020

Interior Designer Trainee

HAMMER Heimtex
08.2016 - 07.2019

Secondary School Diploma -

Secondary School Strehla

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Patricia Wachsmuth