Patricia Zuideveld

Redhill Auditorium, Independent Events, Perth Social Club, Drinx Factory, Event Logistics

• Checked ID cards and verified bar guests were of legal age.
• Provided friendly, attentive service throughout peak times for responsive customer care.
• Processed cash, credit and debit transactions accurately, limiting discrepancies.
• Greeted customers and provided friendly, knowledgeable service.
• Operated and closed down bar station according to sanitation regulations and safety standards.
• Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
• Adhered to alcohol policies and procedures and complied with local and state laws.
• Maintained sufficient inventory to meet business operation needs.
• Acted as first point of contact for visiting clients and customers.

• Project management including providing assistance and oversight for projects
• Conducted business process assessments and developed new processes for successful management and execution of projects
• Measure and quoting
• Allocated resources to ensure high performance
• Collaborated with production department and subcontractors
• Promoted products on multiple channels, including social media, online ad campaigns, and word-of-mouth initiatives
• Managed pricing and terms
• Researched, planned and crafted business plans
• Customer service duties, including following up with clients, answering phone calls and handling quality issues
• Communicated with suppliers including negotiating for better pricing
• Interpersonal and communication skills
• Processed, renewed, and kept accurate accounts of all incoming and outgoing sales and purchases
• Hiring and firing of employees
• Conducted training
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Managed budget implementations, employee evaluations, and contract details.
• Developed and maintained relationships with customers and suppliers through account development.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Formulated policies and procedures to streamline operations.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Managed and achieved every step of the sales process for new memberships
• Assisted in club growth
• Assisted in all operations within the club
• Achieved the clubs daily, weekly and monthly goals
• Serviced potential and new members
• Achieved sales targets
• Assisted in promoting the club via social media and face to face
• Assisted in driving marketing and advertising campaigns
• Assisted with creating a fun, friendly and focused club environment for members and the other personal trainers
• Ran small group fitness training sessions
• Provided new member orientations and training sessions
• Successfully built and managed my own personal training business

• Trained clients during strength training, cardio vascular exercise, and stretching.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Designed specific workout systems for individual clients based on performance ability.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
• Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
• Managed marketing and advertising functions
• Maintained up-to-date knowledge of fitness training methods to inform approach.
• Implemented new and creative exercise routines to keep participants motivated.
• Utilized effective record-keeping system for tracking customer information.

• Explained use of exercise equipment to all participants, prioritizing safety at all times.
• Cultivated positive relationships with participants by interacting with group during fitness classes.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Stayed current with CPR and first aid certification to provide emergency response in case of injury.
• Adapted instruction to accommodate special needs, disabilities and physical limitations.
• Providing clients with personal training both inside a gym and outdoors
• Obtained my certification through AIPT, completing the mentoring program.

• Advanced business correspondence
• Consulted with leadership to identify processes requiring improvement to support growth and success.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Initial point of contact to prospective clients
• Recorded expenses and maintained accounting records.

• Completed bi-weekly payroll for 20 - 25 subcontractors.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
• Cultivated strong relationships with vendors and partners.
• Created organized filing system to manage department documents.

• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Interacted with customers by phone, email, or in-person to provide information.
• Reconciled account files and produced monthly reports.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Assisted in preparation and processing of payroll to facilitate prompt staff payments.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

Incomplete