A results-oriented Medical Sales Representative with experience in pharmaceutical industry, proven track record of success in building relationships and delivering exceptional customer service. Demonstrated expertise in promoting innovative healthcare solutions to healthcare professionals for 7 years.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist / Order Processing Tec
Baxter Healthcare Pharmaceutical
Toongabbie, NSW
07.2024 - Current
Deliver exceptional customer service by leveraging extensive knowledge of products and services and understanding their unique challenges fully before offering solutions tailored to their needs.
Liaise with pharmacists, nurses, and other healthcare professionals to ensure timely and accurate delivery of orders, contributing to patient well-being.
Conduct follow-ups with customers to gather feedback on their orders, addressed customer complaints, and managed adverse event reporting.
Collaborate with team members to create effective strategies for improving overall customer experience.
Track customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Develop rapport with customers, fostering long-term relationships and repeat business.
Medical Sales Representative
Servier Pharmaceutical
10.2022 - 03.2024
Implement a structured sales approach to effectively understand customer needs.
Conduct evidence-based product presentation to healthcare professionals and ensure practice of actively listening, responding to feedback, provide individualised solution depending on their patient's needs.
Create and execute a detailed territory plan, assess sales performance, and apply strategies to meet business goals and align with brand objectives.
Make informed decisions based on data by leveraging all available digital tools and resources such as Salesforce and SAP.
Collaborate within a high-performing team to meet and surpass sales targets and performance goals.
Foster long-term relationships by showing genuine enthusiasm for the positive impact of products on patients' health.
Complete administrative tasks efficiently, utilising and adhering to a promotional budget and deadlines.
Pharmaceutical Sales Representative
A. Menarini Group
05.2017 - 09.2022
Promote medical products to healthcare professionals and institutions.
Develop and maintain relationships with key decision-makers in hospitals, clinics, and medical practices.
Provide product presentations and educational presentations to healthcare professionals.
Stay informed about industry trends, competitor products, and regulatory requirements.
Meet or exceed sales targets and objectives set by the company.
Provide excellent customer service and support to healthcare professionals, addressing any concerns or questions they may have.
Continuously update knowledge of medical products and procedures to effectively communicate their benefits to customers.
Collaborate with marketing and product development teams to create sales strategies and promotional materials.
Education
Bachelor of Science - Medical Technology / Medical Laboratory Science
Centro Escolar University
Makati, Philippines
04.2016
Skills
Problem-Solving
Evidence-based Product Presentations
Collaborative Teamwork
Sales Data Analysis
Customer Education
Territory Management
CRM
Timeline
Customer Service Specialist / Order Processing Tec
Baxter Healthcare Pharmaceutical
07.2024 - Current
Medical Sales Representative
Servier Pharmaceutical
10.2022 - 03.2024
Pharmaceutical Sales Representative
A. Menarini Group
05.2017 - 09.2022
Bachelor of Science - Medical Technology / Medical Laboratory Science
Customer Service Supervisor/Customer Service/Order Processing Specialist at Lee Brick and Tile Inc.Customer Service Supervisor/Customer Service/Order Processing Specialist at Lee Brick and Tile Inc.
Customer Service Representative /Order Processing Specialist at Interior Logic GroupCustomer Service Representative /Order Processing Specialist at Interior Logic Group
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd