Patricia Grace General
Parramatta,NSW
Summary
A results-oriented Medical Sales Representative with experience in pharmaceutical industry, proven track record of success in building relationships and delivering exceptional customer service. Demonstrated expertise in promoting innovative healthcare solutions to healthcare professionals for 7 years.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist / Order Processing Tec
Baxter Healthcare Pharmaceutical
07.2024 - Current
- Deliver exceptional customer service by leveraging extensive knowledge of products and services and understanding their unique challenges fully before offering solutions tailored to their needs.
- Liaise with pharmacists, nurses, and other healthcare professionals to ensure timely and accurate delivery of orders, contributing to patient well-being.
- Conduct follow-ups with customers to gather feedback on their orders, addressed customer complaints, and managed adverse event reporting.
- Collaborate with team members to create effective strategies for improving overall customer experience.
- Track customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Develop rapport with customers, fostering long-term relationships and repeat business.
Medical Sales Representative
Servier Pharmaceutical
10.2022 - 03.2024
- Implement a structured sales approach to effectively understand customer needs.
- Conduct evidence-based product presentation to healthcare professionals and ensure practice of actively listening, responding to feedback, provide individualised solution depending on their patient's needs.
- Create and execute a detailed territory plan, assess sales performance, and apply strategies to meet business goals and align with brand objectives.
- Make informed decisions based on data by leveraging all available digital tools and resources such as Salesforce and SAP.
- Collaborate within a high-performing team to meet and surpass sales targets and performance goals.
- Foster long-term relationships by showing genuine enthusiasm for the positive impact of products on patients' health.
- Complete administrative tasks efficiently, utilising and adhering to a promotional budget and deadlines.
Pharmaceutical Sales Representative
A. Menarini Group
05.2017 - 09.2022
- Promote medical products to healthcare professionals and institutions.
- Develop and maintain relationships with key decision-makers in hospitals, clinics, and medical practices.
- Provide product presentations and educational presentations to healthcare professionals.
- Stay informed about industry trends, competitor products, and regulatory requirements.
- Meet or exceed sales targets and objectives set by the company.
- Provide excellent customer service and support to healthcare professionals, addressing any concerns or questions they may have.
- Continuously update knowledge of medical products and procedures to effectively communicate their benefits to customers.
- Collaborate with marketing and product development teams to create sales strategies and promotional materials.
Education
Bachelor of Science - Medical Technology / Medical Laboratory Science
Centro Escolar University
Makati, Philippines04.2016
Skills
- Problem-Solving
- Evidence-based Product Presentations
- Collaborative Teamwork
- Sales Data Analysis
- Customer Education
- Territory Management
- CRM
Timeline
Customer Service Specialist / Order Processing Tec
Baxter Healthcare Pharmaceutical
07.2024 - Current
Medical Sales Representative
Servier Pharmaceutical
10.2022 - 03.2024
Pharmaceutical Sales Representative
A. Menarini Group
05.2017 - 09.2022
Bachelor of Science - Medical Technology / Medical Laboratory Science
Centro Escolar University
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