Patricia Joshlein

Processing orders

Maintain customer shipments

• Developed and implemented and in house Human Resource system at sailors

• Support the development and implementation of HR initiatives and systems

• Provide counseling on policies and procedures

• Be actively involved in recruitment by preparing job descriptions, posting ads, and managing the hiring process

• Create and implement effective onboarding plans

• Develop training and development programs

• Assist in performance management processes

• Support the management of disciplinary and grievance issues

• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements

• Review employment and working conditions to ensure legal compliance

• Invoicing

• Software (retail viva NV)

• Payments Processing

• POS

• HR (Undertaking staff induction)

• Prepare weekly timesheet

• Sales entry

• Check and verify data that is received from the factory floor

• Assisting in processing payroll functions and carrying out banking duties

• Assist in handling petty cash and paperwork accordingly

• Obtain quotes from suppliers

• Maintain records of all stationary stocks

• Prepare DDC(Dewey Decimal Classification)

• Ensure with Branch Manager that proper controls are in place to mitigate theft
• Review of daily branch GRN reports
• Ensure weekly customer data base is completed
• Organizing customer-oriented conventions
• Ensure branch customer traffic analysis is monitored
• Respond to and log all customer complaints and provide weekly report
• Ensure delivery of excellent customer service
• Ensure floor visits are done
• Improved customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed high call volumes with exceptional time management and multitasking skills.
• Developed strong relationships with customers, leading to increased repeat business.
• Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.

• Developed Strong leadership, inter-personal and communication skills

• Create and maintain filing systems

• Create and type office correspondence

• Order and track Human Resources office supplies and forms

• Answer phone calls and record messages

• Create new employee personnel profile

• Assist walk-in candidates with application procedures

• Inform Human Resources management of issues related to employee relations within the division

• Maintain confidentiality and security of employee and property records, files, and information.

• Ensure accurate maintenance of all employee records and files (e.g., interview documents).

• Maintaining external applicant’s profile

• Making new interview forms for different departments

• Making issuable items entries

• Involving in employee exiting interviews

• Knowledge in Linksoft, Knowledge in Micronet system, knowledge in Excel

• Knowledge processing credit notes, partially of auditing

• Knowledge in GRNs, job descriptions, policy making

• Strong leadership, inter-personal and communication skills