Summary
Overview
Work History
Skills
Languages
Certification
Timeline
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PATRICIA MAE MASACAYAN

Blacktown,Australia

Summary

Dynamic and results-driven professional with extensive experience at Amazon, excelling in warehouse operations and time management. Proven ability to enhance efficiency through process optimization and effective teamwork. Skilled in utilizing scanning equipment and operating industrial trucks, consistently achieving productivity targets while ensuring safety and quality standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shipping Clerk

Amazon
Horsley Park, NSW
10.2024 - Current
  • Utilized scanning equipment to efficiently pick, pack, and ship orders.
  • Operated powered industrial trucks, including order picking forklifts and pallet jacks, to transport merchandise safely.
  • Assisted with loading and unloading items from delivery vehicles using proper lifting techniques.
  • Implemented time-management skills to prioritize urgent orders and balance workload effectively.

Process Assistant

Amazon
Horsley Park, NSW
11.2024 - 12.2024
  • Compiled reports detailing process performance, progress, and optimization recommendations.
  • Monitored process performance for compliance with established standards.
  • Contributed to development of strategies for streamlining operations using automation initiatives.
  • Conducted training sessions for staff on effective use of newly implemented processes.

Order Picker

Amazon
Kemps Creek, NSW
05.2024 - 10.2024
  • Conducted thorough inspections of product quality before packing and shipping orders.
  • Strictly adhered to safety regulations when operating machinery or handling hazardous materials.
  • Executed picking tasks according to order specifications, consistently meeting daily productivity targets.

Fresh Convenience Team Member

Woolworths
Caddens, Australia
11.2020 - 10.2024
  • Monitored inventory movements to ensure accuracy in records.
  • Maintained clean, organized work area to enhance operational efficiency.
  • Loaded and unloaded pallets and boxes, facilitating smooth logistics operations.
  • Resolved customer complaints promptly and professionally, ensuring satisfaction.

Fresh Service Team Member

Woolworths
Caddens, Australia
11.2020 - 10.2024
  • Achieved highest level of customer service through dedicated teamwork.
  • Ensured compliance with health codes by maintaining cleanliness and order in work areas.
  • Monitored and documented temperatures in food, storage, and service areas to adhere to regulatory guidelines.

Customer Service Team Member

KFC
Darwin, Australia
08.2018 - 12.2019
  • Greeted customers with a smile and encouraged feedback pertaining to their shopping experience.
  • Handled all merchandise with care and packed customer bags neatly.
  • Settled customer disputes in a professional and pleasant manner.
  • Train new team members on restaurant protocols and mentor closely to improve performance.
  • Took on extra shifts based on the needs of the store.
  • Remained punctual and professional at all times.

Skills

  • Organizational skills
  • Teamwork
  • Multitasking
  • Time management
  • Warehouse operations

Languages

  • English
  • Tagalog

Certification

  • LO class Licence for order picking forklift

Timeline

Process Assistant

Amazon
11.2024 - 12.2024

Shipping Clerk

Amazon
10.2024 - Current

Order Picker

Amazon
05.2024 - 10.2024

Fresh Convenience Team Member

Woolworths
11.2020 - 10.2024

Fresh Service Team Member

Woolworths
11.2020 - 10.2024

Customer Service Team Member

KFC
08.2018 - 12.2019

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PATRICIA MAE MASACAYAN