Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Patricia (Tricia) Mendham

Warner,QLD

Summary

Hardworking, loyal and reliable Customer Service Administrator with strong ability in offering exceptional customer service. Highly organized, proactive and punctual with team-oriented mentality.

Overview

24
24
years of professional experience

Work History

Customer Service Administrator

Oz Caravan World
Brendale, Qld
08.2022 - 12.2023
  • Developed strategies to improve the quality of services based on analysis of customer feedback data. Increased Customer's Google Reviews over the last three months of being responsible for this area.
  • Processed orders received from customers via telephone or online channels accurately.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Answered phones for main switchboard to assist operator and facilitate smooth communications.
  • Regularly updated customer service database to reflect new information including address changes and contact details.
  • Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.

Director

WAT Sales Pty Ltd
Warner, Qld
02.2008 - 11.2021
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Drafted mission and vision statements to outline objectives within Ebay Store.
  • Monitored and processed daily sales.

Kindy Soccer Co-ordinator

Albany Creek Excelsior Football Club
Brendale, Qld
11.2015 - 11.2018
  • Managed supply inventory for team and distributed resources to meet demand.
  • Researched different coaching methods in order to stay up-to-date on best practices.
  • Managed day-to-day operations of Kindy Soccer program, growing attendance to more than 130 for the 2017 year.
  • Coordinated with coaches to ensure all safety protocols were followed.
  • Managed social media accounts including Facebook.
  • Facilitated communication between coaches, parents, and players regarding team goals and expectations.
  • Initiated creative ideas and kept recreation programs entertaining and refreshing.
  • Managed program's budget, including coach salaries.
  • Established relationships with other schools in order to facilitate interscholastic competitions.

Residential Property Manager

Ray White Northside Group
Aspley, Qld
05.2007 - 05.2011
  • Collected monthly assessments, rental fees, deposits and payments.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Kept updated records of all tenant information such as contact details and lease agreements.
  • Negotiated leases with tenants, ensuring all terms were clearly outlined and agreed upon.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Conducted regular inspections of properties to ensure compliance with local laws and regulations.
  • Prepared monthly statements for each landlord detailing rental income received and expenses incurred.
  • Directed collection of insurance premiums, taxes and incurred operating expenses.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Handled resident complaints and expedited maintenance requests.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Completed lease applications and verifications, notifying prospects of results.
  • Ensured that all rent payments were collected on time from tenants.
  • Maintained accurate records of all financial transactions related to rental properties.
  • Responded promptly to repair requests from tenants in a professional manner.
  • Facilitated tenant paperwork processing and verification.

Licencee/Trust Account Manager

Australian Institute of Property Management
Brisbane, Qld
03.2004 - 03.2005
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Managed Trust Account monies for over 800 properties from Gold Coast to Caboolture.
  • Entered Rents and Invoices daily.
  • Performed Mid and End of Month payments to Owners and Creditors.
  • Reported to Chief Financial Officer.

Residential Property Manager

Raine & Horne Arana Hills
Arana Hills, Qld
09.1999 - 02.2004
  • Similar experience to Ray White Northside Group, though was overseeing four staff as well.

Education

Real Estate Licence Modules

Tafe Queensland
Brisbane, QLD
11-1994

St Margaret Mary's College
Hyde Park, Townsville, Qld
11-1989

Skills

  • Telephone Etiquette
  • Skilled in Mechanic Desk
  • Issue Resolution
  • Cash Handling
  • Front Office Administration
  • Customer Service Excellence
  • Scheduling
  • Relationship Building
  • Phone and Email Etiquette

Affiliations

Club Registrar for Moreton City Excelsior Football Club (formerly Albany Creek Excelsior Football Club).

Accomplishments

  • Life Member of Albany Creek Excelsior Football Club since 2021.

References

References available upon request.

Timeline

Customer Service Administrator

Oz Caravan World
08.2022 - 12.2023

Kindy Soccer Co-ordinator

Albany Creek Excelsior Football Club
11.2015 - 11.2018

Director

WAT Sales Pty Ltd
02.2008 - 11.2021

Residential Property Manager

Ray White Northside Group
05.2007 - 05.2011

Licencee/Trust Account Manager

Australian Institute of Property Management
03.2004 - 03.2005

Residential Property Manager

Raine & Horne Arana Hills
09.1999 - 02.2004

Real Estate Licence Modules

Tafe Queensland

St Margaret Mary's College

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Patricia (Tricia) Mendham