Summary
Overview
Work History
Education
Skills
Timeline
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Patricia (Trisha) Christian

Patricia (Trisha) Christian

Como,Western Australia

Summary

Teacher leaving teaching and returning to casual or part-time basis into sales in fashion.

Working in High End Fashion Sales for fifteen years prior to teaching.

Teaching and working with community, stakeholders and parents bring valuable skills to sales. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Well-qualified sales assistant familiar with the skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Sales Assistant

Mid 70's Boutique
07.1989 - 12.2001
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Managed the city store on Saturdays and Sundays
  • Assisted in selection of workwear and casual wear, putting together various mix-and-match clothing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Assisted in organising fashion parades to highlight current stock
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions. Designed and set up display windows for Perth store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.

Salesperson

Myer Perth
05.1986 - 05.1990
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Created ensembles for clients to meet their needs and tastes.
  • Encouraged clients to include an added element to their outfit or wardrobe that made their look unique.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Located merchandise across various stores to address customer needs.
  • Networked within community to build and nurture successful relationships with new and long-term customers.

Education

Bachelor of Arts - Social Science

Curtin University
Perth, WA

Master of Arts - Education And Human Resources

Notre Dame University
Fremantle, WA
05.2004

Skills

  • Stocking and Replenishing
  • Procurement and Sales
  • Google Docs
  • Social Psychology

Timeline

Sales Assistant

Mid 70's Boutique
07.1989 - 12.2001

Salesperson

Myer Perth
05.1986 - 05.1990

Bachelor of Arts - Social Science

Curtin University

Master of Arts - Education And Human Resources

Notre Dame University

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Patricia (Trisha) Christian